Customer Service Representative
Company: Sunset Finance
Location: Easley
Posted on: April 1, 2026
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Job Description:
JOB SUMMARY The CSR plays a very important part in the operation
of a consumer finance office. The duties of a CSR are to wait on
the customers, take applications, investigate credit, take
payments, refinance loans, help with the delinquent work, send out
advertising letters, and complete other duties. This person must
fill out correctly most of the office forms and reports, as well as
maintain current the master cash drawer, bank deposits, and related
daily transactions. . DUTIES & ESSENTIAL JOB FUNCTIONS Working
directly under the supervision of the branch manager, the Customer
Service Representative: Solicit loans on the telephone and at the
counter. Must answer the telephone, post customer payments, input
new and refinance loans into the loan software system, process loan
applications and prepare refinance and delinquency mail. Answers
the telephone. Other duties include: opening mail and distributing,
posting counter payments, and giving customer credit experience to
inquiring creditors and credit bureau. Completes loan documents and
closes current refinance loans. Prepares daily deposits of cash and
checks. Maintains and balances correct amount and denominations of
money in cash drawers daily. Maintains loan standard report daily.
Telephones past due customers QUALIFICATIONS Previous experience in
customer service, collections, or the finance industry a plus. The
CSR must have knowledge of computer skills. A high school diploma
or equivalence is required. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
The physical demands and work environment described here are
representative of those that must be met by an employee to
successfully perform the essential functions of the job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. The work is primarily sedentary
in nature, no special demands are required.
Keywords: Sunset Finance, Rock Hill , Customer Service Representative, Accounting, Auditing , Easley, South Carolina
