Director of Resident Engagement
Company: SYLVA OPERATIONS LLC
Location: Asheville
Posted on: February 13, 2026
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Job Description:
Job Description Job Description:\n\nDescription: Why You'll Love
Working With Us: We know how important it is to feel valued in your
workplace—and we show it! Here’s what you can expect when you join
our team: Sign-On Bonus We offer a competitive sign-on bonus, paid
out in installments over your first year with us—just our way of
saying welcome aboard! Paid Training Whether you're brand new or
brushing up on your skills, we offer paid, on-the-job training at
your full wage—so you can learn and earn at the same time.
Retention Bonus Your dedication deserves recognition! We offer a
retention bonus that’s added right into your paycheck based on
consistent attendance. Daycare Assistance We help ease the stress
of child care by offering monthly daycare assistance—so you can
focus on your work knowing your little ones are taken care of.
School Reimbursement Thinking about going back to school? We offer
tuition reimbursement for programs that apply to our facility,
helping you grow your career without growing your debt. The primary
purpose of your job position is to plan, organize, develop, and
direct the overall operation of the Activity Department in
accordance with current federal, state, and local standards,
guidelines and regulations, our established policies and
procedures, and as may be directed by the Administrator and/or
Activity Consultant, to assure that an on-going program of
activities is designed to meet, in accordance with the
comprehensive assessment, the interests and the physical, mental,
and psychosocial well-being of each resident. Delegation of
Authority As Activity Director, you are delegated the
administrative authority, responsibility, and accountability
necessary for carrying out your assigned duties. Job Functions
Every effort has been made to identify the essential functions of
this position. However, it in no way states or implies that these
are the only duties you will be required to perform. The omission
of specific statements of duties does not exclude them from the
position if the work is similar, related, or is an essential
function of the position. Administrative FunctionsPlan, develop,
organize, implement, evaluate, and direct the activity programs of
this facility.Assist the activity director in the development,
administering, and coordinating of department policies and
procedures.Keep abreast of current federal and state regulations,
as well as professional standards of practice, and make
recommendations on changes in policies and procedures to the
Administrator.Review department policies and procedures, at least
annually, and participate in making recommended changes.Develop and
implement policies and procedures for the identification of
medically related activity needs of the resident.Participate in
community planning related to the interests of the facility and the
services and needs of the resident and family.Participate in
discharge planning, development and implementation of activity care
plans and resident assessments.Interview resident/families as
necessary and in a private setting.Perform administrative
requirements, such as completing necessary forms, reports, etc.,
and submitting such to the Administrator as required.Involve
residents and families in planning facility activity
programs.Assist in arranging transportation to other facilities
when necessary.Refer resident/families to appropriate social
service personnel when the facility does not provide the services
or needs of the resident.Provide information to resident/families
as to Medicare/Medicaid eligibility, and other financial assistance
programs available to the resident, as necessary.Provide
consultation to members of our staff, community agencies, etc., in
efforts to solve the needs and problems of the resident through the
development of activity programs.Assist in the review and updating
of departmental job descriptions at least annually.Assume the
authority, responsibility, and accountability of directing the
activity department.Maintain a productive working relationship with
the medical profession and other health related facilities and
organizations.Review and evaluate the department’s work force and
make recommendations to the Administrator.Coordinate activities
with other departments as necessary.Work with the facility’s
activity consultant and implement recommended changes as
required.Delegate authority, responsibility, and accountability to
other responsible department personnel.Make written and oral
reports/recommendations to the Administrator concerning the
operation of the activity departmentAssist in standardizing the
methods in which work will be accomplishedInterpret the
department’s policies and procedures to employees, residents,
visitors, government agencies, etc.Keep abreast of economic
conditions/situations and recommend to the Administrator
adjustments in activity programs that assure the continued ability
to provide daily activities.Review and develop a plan of correction
for activity deficiencies noted during survey inspections and
provide a written copy of such report to the Administrator.Assist
the Infection Control Coordinator in identifying, evaluating, and
classifying routine and job-related activity functions to ensure
that tasks involving potential exposure to blood/body fluids are
properly identified and recorded.Review departmental complaints and
grievances from personnel and make written reports to the
Administrator of action(s) taken. Follow facility’s established
procedures.Assist the Quality Assessment & Assurance Committee in
developing and implementing appropriate plans of action to correct
identified deficiencies.Develop, implement, and maintain an ongoing
quality assurance program for the activity department.Participate
in facility surveys (inspections) made by authorized government
agencies.Interview residents or family members to obtain activity
information.Ensure that all charted activity progress notes are
informative and descriptive of the services provided and of the
resident’s response to the service.Maintain a reference library of
written material, laws, etc., necessary for complying with current
standards and regulations, and that will provide assistance in
maintaining a quality activity program.Involve the resident/family
in planning objectives and goals for the resident.Meet with
administration, medical and nursing staff, as well as other related
departments in planning activity programs.Arrange transportation
for field trips when necessary.Agree not to disclose assigned user
ID code and password for accessing resident/facility information
and promptly report suspected or known violations of such
disclosure to the Administrator.Agree not to disclose resident’s
protected health information and promptly report suspected or known
violations of such disclosure to the Administrator.Report any known
or suspected unauthorized attempt to access facility’s information
system.Participate in the review/completion of appropriate resident
assessment items, review of quality indicators, quality measures,
survey results, appropriate to activity services and make necessary
changes that correct identified or potential problem areas.Others
as deemed necessary and appropriate, or as may be directed by the
Administrator. Committee FunctionsServe on, participate in, and
attend various committees of the facility as appointed by the
Administrator.Provide written and/or oral reports of the programs
and activities as required, or as may be directed by such
committee(s).Participate in regularly scheduled reviews of resident
discharge plans.Evaluate and implement recommendations from
established committees as they may pertain to activity
servicesAttend department head meetings, etc., as scheduled or as
may be calledSchedule and announce departmental meeting times,
dates, places, etc. Personnel FunctionsAssist in the recruitment,
interviewing, and selection of personnel for the activity
department.3Determine departmental staffing requirements necessary
to meet the activity department’s needs and assign a sufficient
number of activity personnel for each tour of duty. 3Recommend to
the Administrator the number and level of activity personnel to be
employed.Schedule department work hours (including vacation and
holiday schedules), personnel, work assignments, etc., to expedite
work.Delegate administrative authority, responsibility, and
accountability to other activity personnel as deemed necessary to
perform their assigned duties and
responsibilities.Counsel/discipline activity personnel as requested
or as necessary.Terminate employment of personnel when necessary,
documenting and coordinating such actions with the HR Director
and/or Administrator.Assist in standardizing the methods in which
activity programs will be performed and/or administered.Review and
check competence of activity personnel and make necessary
adjustments/corrections as required or that may become
necessary.Maintain an excellent working relationship with other
department supervisors and coordinate the activity program to
assure that daily activities can be performed without
interruption.Assure that appropriate identification documents are
presented prior to employment and that such records are maintained
in the employee’s personnel record.Make daily rounds to assure that
activity personnel are performing required duties, and to assure
that appropriate activity programs are being rendered to meet the
needs of the resident.Conduct departmental performance evaluations
in accordance with the facility’s policies and procedures.Report
occupational exposures to blood, body fluids, infectious materials,
and hazardous chemicals in accordance with the facility’s policies
and procedures governing accidents and incidents.Create and
maintain an atmosphere of warmth, personal interest and positive
emphasis, as well as a calm environment throughout the
facility.Report known or suspected incidents of fraud to the
Administrator.Ensure that departmental computer workstations left
unattended are properly logged off or the password protected
automatic screensaver activates within established facility policy
guidelines.Other duties as assigned. Staff DevelopmentDevelop and
participate in the planning, conducting, and scheduling of timely
in-service training classes that provide instructions on “how to do
the job”, and ensures a well-educated activity department.Develop,
implement, and maintain an effective orientation program that
orients the new employee to the department, its policies and
procedures, and to his/her job position and duties.Provide
leadership training that includes the administrative and
supervisory principles essential for the activity
department.Encourage the supervisory staff to attend and
participate in outside training programs. Schedule times as
appropriate.Assist support services in developing, implementing,
and conducting in-service training programs that relate to the
activity department.Attend and participate in continuing
educational programs designed to keep you abreast of changes in
your profession, as well as to maintain your license on a current
status.Ensure that all department personnel attend and participate
in facility mandatory in-service training programs as scheduled
(e.g., OSHA, TB, HIPAA, Abuse Prevention, etc.).Other duties as
assigned. Safety and SanitationAssist the Safety Officer in
developing safety standards for the activity department.Ensure that
the department’s policy and procedures manual identifies safety
precautions and equipment to use when performing tasks that may
result in bodily injury.Monitor department personnel to assure that
they are following established safety regulations in the use of
equipment and supplies.Ensure that department work areas are
maintained in a clean, sanitary, and safe manner.Ensure that all
department personnel follow established departmental policies and
procedures, including appropriate dress codes.Ensure that
department personnel participate in and conduct all fire safety and
disaster preparedness drills in a safe and professional
mannerAssist the Infection Control Committee in the development,
implementation, and revising of written aseptic and isolation
techniques relative to activities.Develop, implement and maintain a
program for monitoring communicable and/or infectious diseases
among residents and personnelEnsure that activity personnel follow
established infection control procedures when isolation precautions
become necessary.Develop, implement, and maintain a procedure for
reporting hazardous conditions or equipment.Ensure that department
personnel follow established procedures governing exposure to
blood/body fluidsEnsure that department personnel follow
established procedures governing the use of labels and MSDSsReport
missing/illegible labels and MSDSs to the safety officer or other
designated person.Ensure that department personnel performing tasks
that may involve potential exposure to blood, body fluids,
infectious diseases, etc., attend appropriate in-service training
classes prior to performing such tasks. Equipment and Supply
FunctionsRecommend to the Administrator the equipment and supply
needs of the activity department.Place orders for equipment and
supplies as necessary or as may be required.Make periodic rounds to
check equipment and to assure that necessary equipment is available
and working properly.Check supply rooms to assure that needed
activity supplies are on hand to conduct scheduled
activities.Ensure that all personnel operate activity equipment in
a safe manner.Develop and implement procedures that ensure activity
supplies are used in an efficient manner to avoid waste.Ensure that
appropriate cleaning supplies are on hand to perform necessary
departmental cleaning functions.Ensure that MSDSs are on file for
hazardous chemicals used in the activity department. Assessment and
Care Plan FunctionsDevelop preliminary and comprehensive
assessments of the activity needs of each residentDevelop a written
plan of care (preliminary and comprehensive) for each resident that
identifies the problems/needs of the resident and the goals to be
accomplished for each problem/need identifiedEncourage the
resident/family to participate in the development and review of the
resident’s plan of care.Assist in the scheduling of activity care
plans and assessments to be presented and discussed at each
committee meeting.Ensure that all activity personnel are aware of
the care plan and that care plans are used in providing daily
activities for the residentReview nurses’ notes to determine if the
activity care plan is being followed. Report problem areas to the
DONS.Review and revise care plans and assessments as necessary, but
at least quarterly.Develop and maintain a good rapport with all
services involved with the care plan to ensure that a team effort
is achieved in developing a comprehensive plan of care.Other duties
as assigned. Budget and Planning FunctionsFore
Keywords: SYLVA OPERATIONS LLC, Rock Hill , Director of Resident Engagement, Administration, Clerical , Asheville, South Carolina
