Customer Service Representative
Company: Robert Half
Location: Richburg
Posted on: January 14, 2026
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Job Description:
Job Description Job Description We are looking for a motivated
and detail-oriented Customer Service Representative to join our
team in Richburg, South Carolina. In this role, you will handle
customer claims, coordinate communication across departments, and
ensure customer satisfaction through efficient claim processing.
This position is Contract to permanent and offers the opportunity
to work directly on the warehouse floor in a dynamic wholesale
distribution environment. Responsibilities: • Evaluate incoming
claims from customers and collaborate with the Quality Manager to
ensure accurate processing. • Gather supporting evidence for
claims, such as product samples or photographs. • Process customer
claims, including managing material returns and issuing credits. •
Enter vendor claims into the system and oversee their resolution,
including issuing debits. • Handle the processing of credits and
debits within the company’s system. • Communicate effectively with
sales, quality, and production teams throughout the claims process.
• Provide support for supplier and customer interactions during
claim resolutions. • Track rejected materials and inventory, and
assist with documentation to reduce discrepancies. • Conduct
material inspections and contribute to internal audits as needed. •
Perform administrative tasks such as filing and contributing to
root cause analysis documentation.• Proven experience in customer
service, ideally in a call center or similar environment. •
Familiarity with order entry processes and handling inbound and
outbound calls. • Strong ability to multitask and work in a
warehouse setting around heavy machinery. • Excellent communication
skills to liaise across departments and with customers. •
Detail-oriented approach to tracking inventory and managing claims
documentation. • Knowledge of claim processing systems and vendor
management. • Ability to assist with internal audits and root cause
analysis. • Commitment to meeting company standards and
competencies.
Keywords: Robert Half, Rock Hill , Customer Service Representative, Customer Service & Call Center , Richburg, South Carolina
