Counter Sales- Customer Service Landscape products
Company: Smith Turf & Irrigation
Location: Pineville
Posted on: April 2, 2026
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Job Description:
About Us: Smith Turf & Irrigation is the leading distributor and
retailer in the golf, grounds and landscaping industry. We offer a
comprehensive selection of equipment, irrigation and landscape
products and support our customers with technical expertise and
service. Since 1925, Smith Turf has built an unmatched reputation
for outstanding customer care, service and support across North and
South Carolina, Virginia and Tennessee. STI is a family owned
business that believes in working as a team and fosters a family
oriented culture. Position Overview: Customer service
representatives (counter sales) are seasoned professionals with
extensive knowledge around equipment, irrigation, and landscape
accessory products who assist walk-in and call-in customers through
the entire sales process. They are fueled by dedication and play a
critical role in upholding our reputation for exceeding our
customers’ expectations. Key Responsibilities: · Provide product
knowledge to customers on our Landscape and Turf Care Equipment
product lines by maintaining up-to-date product knowledge on ·
Ensure every customer interaction is marked by promptness,
professionalism, and precision · Answer customer queries regarding
our wide range of products, including equipment, landscape
products, and applications · Handle the sales processes
efficiently, from order entry to inventory management, scheduling
deliveries, and assisting with product pickups · Establish and
nurture transparent communication channels with internal teams,
guaranteeing timely product delivery · Work with external sales
representatives to enhance growth in LPG and TCE sectors · Play a
role in keeping the branch showroom and yard tidy, organized and
welcoming Requirements Required Qualifications: · High school
diploma or equivalent · 2 years of retail or counter sales
experience · Strong phone and face-to-face customer service skills
· Ability to troubleshoot and research parts or products online
(vendor sites, catalogs) · Accurate data entry skills and
experience using inventory management systems · Capable of
routinely lifting or moving inventory weighing up to 50 pounds
Preferred Qualifications: · Minimum of 2 years’ experience in lawn
care applications, equipment, and irrigation · Familiarity with
power equipment, lawn care products, irrigation, landscape
lighting, and drainage applications Skills & Competencies: ·
Demonstrable skills in inventory management systems. An openness to
embrace new technological skills is essential · A proven aptitude
for delivering top-notch customer service experiences · A keenness
to learn, adapt, and implement new technologies and mythologies ·
Ability to make swift and effective decisions Benefits: ·
Competitive Compensation · Medical, Dental, Vision, Short and Long
Term Disability, Life Insurance · Paid Time Off and Paid Holidays ·
401(k) with Company Match · Employee Referral Program · Opportunity
of Advancement · Paid Training and Certifications · Free Counseling
Services- EAP · Product Discounts · Weekends Off! STI is strongly
committed to providing equal employment opportunities for all
employees and all applicants for employment. All employment
decisions at STI including those relating to hiring, promotion,
transfers, benefits, compensation, placement, and termination will
be made without regard to race, color, national origin, genetic
information, creed, sex, sexual orientation, gender, gender
identity, religion, age, veteran status, uniform service,
pregnancy, disability, or any other factor protected by applicable
law.
Keywords: Smith Turf & Irrigation, Rock Hill , Counter Sales- Customer Service Landscape products, Customer Service & Call Center , Pineville, South Carolina
