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IT Product Engineer Executive

Company: USAA
Location: Monroe
Posted on: January 13, 2022

Job Description:

Purpose of Job* This is a hybrid role that will optimally sit in our San Antonio Home Office or in our regional hubs in Plano, TX or Phoenix, AZ. Consideration may be given for highly competitive candidates in Charlotte, NC, Tampa, FL or other locations. *

The IT Product Engineer Executive leads the product engineering for all workforce experiences and manages the execution of the information technology operations activities, including computer operations, data and operations support. This role leads and manages the financial and operational impacts of the IT operations teams for IT Security, Web, Native Mobile, Application Programing Interface (API) Management, Transaction/Container Management, and DevOps capabilities. This role sustains USAA 's business information technology systems effectively and efficiently to ensure lines of business have predetermined availability for operating. This role establishes and executes strategies, operational policies, key functional objectives, and collaborates across the enterprise to meet the company 's objectives for productivity, availability, and performance as well as introducing new technologies to facilitate employee productivity and new channel functionality for the Member, while understanding and effectively managing the associated risk. This role has executive responsibility for annual IT Ops budget development for the above domains, actuals to budget analysis, and product financials.Job Requirements

  • Identifies and manage existing and emerging risks that stem from business activities and the job role. -
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. -
  • Follows written risk and compliance policies and procedures for business activities.
  • Supports the design and execution of USAA 's IT strategy, taking into account USAA 's broader business strategy, complex regulations and supervisory expectations - including how they apply in a matrixed environment.
  • Participates in the development of the organization 's strategic plan, executing activities consistent with USAA 's strategy, risk appetite, and risk tolerance.
  • Manages the implementation of the organization 's IT plans and investments; supports a vision that aligns with the overall technology strategy and corporate strategy.
  • Manages the execution of one or more technology domains which entails evaluation, selection, implementation, and maintenance of hardware, software, and services that support the infrastructure for USAA's internal and member facing capabilities.
  • Has responsibility to define and execute infrastructure capabilities and services, to include being the steward of the performance and contractual relationships.
  • Manages the implementation of an operating model with standards, policies, and Service Level Agreements that met organizational needs.
  • Provides continuous control and operational support activities to ensure IT systems are available and viable to internal and external users.
  • Continuously re-evaluates USAA infrastructure and services requirements in light of evolving regulations.
  • Develops talent across the IT team to deliver performance and results - including the identification, development, and retention of talent with requisite capabilities.
  • Role models USAA 's mission, core values, culture and desired behaviors - including a sound risk culture.
  • Holds self and others accountable for meeting commitments by setting and clearly communicating expectations and responsibilities.
  • Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
  • Accountable for one or more IT cost towers, including the management and forecasting of expenses to include department allocations, Product/Component, 3rd Party, project/program, software and vendor expenses.
  • Accountable for operating within established policies and guidelines, and acting in accordance with applicable laws, regulations, and supervisory guidance, including those related to consumer protection, including ensuring policy exceptions are promptly and effectively assessed and escalated.
  • Responsible for developing, maintaining, testing, and monitoring an internal control environment, including information systems and preventative and detective controls, to effectively manage material risks.
  • Assures protection and handling according to the standards expected by members and the management of USAA, by ensuring the availability, integrity, and confidentiality of USAA 's assets.Required:
    • Bachelor's degree (e.g. information technology, information management, or equivalent field) OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
    • 10 years of progressive experience in a technical discipline with a proven track record of leading comparable programs (e.g. complex IT infrastructure, services, and systems).
    • 6 years of people leadership experience in building, managing and/or developing high-performing teams.
    • Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
    • Executive-level business acumen in the areas of business operations, industry practices and emerging trends.
    • Experience in infrastructure planning, project management, design, deployment, and system life cycle management.
    • Experience managing multiple large technology supplier relationships and agreements (SOWs).
    • Proven technology, organizational, and financial problem-solving skills.
    • Experience managing organizational budgets and capital expenditures.
    • Experience in inspiring, leading, and defining vision, strategy and organizational change.
    • Experience assessing and leading complex process change.Preferred:
      • 5+ years of experience in building and designing new products and/or services across multiple lines of business.
      • 5+ years of experience leading software development teams.
      • Experience in infrastructure planning, project management, design, deployment and system life cycle management.
      • Advanced degree or industry certification such as MBA or MS.
      • Process improvement experience and/or certifications (e.g. Information Technology, cloud management, devops management, Infrastructure Library (ITIL), Six Sigma, Agile).Compensation:
        • USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is $155,400- $279,800.
        • Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
        • Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. -Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. - These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. - Additionally, our career path planning and continuing education assists employees with their professional goals.Please click on the link below for more details. -

Keywords: USAA, Rock Hill , IT Product Engineer Executive, Engineering , Monroe, South Carolina

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