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Service Engineer 2

Company: DISYS
Location: Pineville
Posted on: January 15, 2022

Job Description:

Job Title: Service Engineer
Location: Charlotte, NC (Initial Remote)
Client: Microsoft
Contract Duration: 6 Months (Possibility of extension)
Responsibilities:
Analyze and evaluate computer and business systems.
Manage availability, scalability and efficiency of critical equipment and services. Review and influence ongoing standards and methods for operating services and systems. Provide administrative services in support of the production and non-production environment including design, setup, teardown, analysis, testing, system tuning, managing, and providing operational support for various elements within the environment (servers, printers, storage devices etc.), network accounts (users, groups, distribution lists, and so on), and software.
Perform cost/benefit/risk analysis. Assists in ensuring that the methodology is compliant with information technology guidelines. Network monitoring, sustained engineering, fault identification, fault isolation, troubleshooting, logging, tracking, escalation, resolution and root cause analysis in a production environment.
Performs IOS upgrades, Hotfix deployment, Firmware updates, ENG bundle deployments, configuration updates, existing deployment expansions, non-standard build remediation, decommissioning, consolidation, and migration activities associated with Production Network and equipment and / or Application Networking equipment (BIGIPs, Netscaler, CSMs, Firewalls). Execution of configuration tools, file backups and production scripts.
Other duties may include scripting or light programming, project management for systems-related projects and being a consultant for computer problems beyond the knowledge of technical support staff. Alternate titles include Site or Service Reliability Engineer.

Top Skills:

Programming experience (2-5 years) (examples: troubleshooting, debugging, browser technology knowledge)
Customer Service experience (2-5 years)
IT experience (2-5 years)
Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Keywords: DISYS, Rock Hill , Service Engineer 2, Engineering , Pineville, South Carolina

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