Service Engineer 2
Posted on: January 15, 2022
Job Title: Service Engineer
Location: Charlotte, NC (Initial Remote)
Contract Duration: 6 Months (Possibility of extension)
Analyze and evaluate computer and business systems.
Manage availability, scalability and efficiency of critical
equipment and services. Review and influence ongoing standards and
methods for operating services and systems. Provide administrative
services in support of the production and non-production
environment including design, setup, teardown, analysis, testing,
system tuning, managing, and providing operational support for
various elements within the environment (servers, printers, storage
devices etc.), network accounts (users, groups, distribution lists,
and so on), and software.
Perform cost/benefit/risk analysis. Assists in ensuring that the
methodology is compliant with information technology guidelines.
Network monitoring, sustained engineering, fault identification,
fault isolation, troubleshooting, logging, tracking, escalation,
resolution and root cause analysis in a production environment.
Performs IOS upgrades, Hotfix deployment, Firmware updates, ENG
bundle deployments, configuration updates, existing deployment
expansions, non-standard build remediation, decommissioning,
consolidation, and migration activities associated with Production
Network and equipment and / or Application Networking equipment
(BIGIPs, Netscaler, CSMs, Firewalls). Execution of configuration
tools, file backups and production scripts.
Other duties may include scripting or light programming, project
management for systems-related projects and being a consultant for
computer problems beyond the knowledge of technical support staff.
Alternate titles include Site or Service Reliability Engineer.
Programming experience (2-5 years) (examples: troubleshooting,
debugging, browser technology knowledge)
Customer Service experience (2-5 years)
IT experience (2-5 years)
Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity
Employer that recruits and hires qualified candidates without
regard to race, religion, sex, sexual orientation, gender identity,
age, national origin, ancestry, citizenship, disability, or veteran
Keywords: DISYS, Rock Hill , Service Engineer 2, Engineering , Pineville, South Carolina
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