Customer Support Specialist
Company: Dodge Industrial, Inc.
Location: Belton
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Job Title: Customer Support
Specialist Location: Belton, SC Reports to: Supply Chain Manager
Employment Type: Full-time Industry: Manufacturing | Industrial
Machinery | Power Transmission Job Function: Production Planning |
Inventory Management Job Summary: Executes the activities necessary
to provide prompt response on inquiries from people outside the
Belton Plant concerning the availability of finished products. To
ensure adequate material availability through a formal planning
procedure and to schedule production and assembly processes to meet
required customer service levels and meet promised shipping dates
for finished goods. Works independently and collectively with
buyer/planners to make decisions regarding the materials flow and
production schedules at the Belton, SC facility. Key
Responsibilities: Promotes/supports plant safety efforts with the
highest priority. Serve as Belton’s representative to Marketing,
Inside and Field Sales for customer quoting and product
availability including date changes and management. Manages needs
and correspondence with Product Engineering, Plant Engineering,
Quality, Planning/Procurement and Manufacturing in quoting new
design features and customer requests in product modification
development. Works closely with Shipping/Receiving, Scheduling and
Purchasing in servicing the needs of our customers’ stock and
special orders. Works closely with Cycle Counting program in
support of Plant Raw and WIP Inventory management. Manage needs and
correspondence with Colinx team for stocking issues and
requirements associated with our FG product. Serve as Belton’s
point of contact for coordinating warranty returns in conjunction
with Quality and the Colinx team. Responsible for management of
purchasing and production schedules (including reviewing/releasing
work and expediting of components) and activities related to
assigned work cells and product families. Manages and replenishes
renewal parts and miscellaneous component replenishment at Colinx.
Constant review and management of activities supporting backlog
avoidance/recovery and successful order date integrity assuring a
positive customer experience. Needs working product knowledge and
understanding of bill of materials and routings. Need proficiency
in application of all Materials SAP/BUS system inputs/outputs.
Performs any requests as needed in support of Materials Management
team for Rogersville. Required Qualifications: High School Diploma
or GED required Bachelor’s Degree is highly desired. Consideration
will be given to those who meet all requirements other than the
degree requirement and have demonstrated experience in customer
service activities. Proficiency in Microsoft Office, including
Microsoft Word, Excell and Power Point and Outlook. Effective
verbal and written communication skills. Independent
analysis/decision-making capabilities. Verifiable history of
customer focus. Able to work effectively in a team-oriented
environment. Physical Requirements: Must be able to work in a
factory environment (steel-toe shoes, safety glasses, some areas
may require hearing protection, and hard hat). Must be able to work
in a team environment with all branches of the plant. Must be able
to make changes to plan / schedule to meet customer demands /
deadlines. Must be capable of moving about the facility, including
stairs. Must be able to either sit or stand in the performance of
job duties, often for prolonged periods of time each day. Must be
able to occasionally bend, squat, kneel and reach. Some lifting on
occasion. Why Join Us? Represent a trusted brand in industrial
power transmission. Competitive compensation, benefits, and
opportunities for career advancement. RBC Bearings is an Equal
Opportunity Employer, including disability and protected veteran
status. Equal Opportunity Employer This employer is required to
notify all applicants of their rights pursuant to federal
employment laws. For further information, please review the Know
Your Rights notice from the Department of Labor.
Keywords: Dodge Industrial, Inc., Rock Hill , Customer Support Specialist, Engineering , Belton, South Carolina
