RockHillRecruiter Since 2001
the smart solution for Rock Hill jobs

Marketing Manager, HCP Call Center, Patient Support

Company: Amgen
Location: Rock Hill
Posted on: December 4, 2019

Job Description:

Call Center is part of the Patient Support team and reports to the Sr Marketing Manager Care Center lead. This role is responsible for strategy, development, and managing coverage and access related services, including oversight and coordination with HCP call center. Responsibilities for this role will include the following * Manage HCP call center day to day operations as well as adherence to SOPs * Triage of provider office reimbursement and billing issues (e.g., LASH) * Support call center services including Hub support processes * Manage PA and appeals processes, including review of standardized PA/ appeals forms and other relevant resources, establishing SOPs for offering this service (including points of entry), and leading trainings on how to use PA/appeals forms and how to triage accordingly * Address coding and claims-related provider issues * Manage budget development and monitor performance of HCP call center * Advise HCP call center teams on call center support services and resources * MAC submission of above brand HCP call center materials, including trainings * Coordinate functional plan and calendar management (i.e. semester meetings, brand planning) * Manage specialty pharmacy support via call center * Manage retail pharmacy support via call center * Evaluate opportunities across the entire PSP portfolio Basic_Qualifications Doctorate degree OR Master s degree and 2 years of Access and Reimbursement experience OR Bachelor s degree and 4 years of Access and Reimbursement experience OR Associate s degree and 10 years of Access and Reimbursement experience OR High school diploma / GED and 12 years of Access and Reimbursement experience Preferred_Qualifications * Access and Reimbursement experience from a program development, marketing, sales, operations standpoint * Call center or reimbursement hub management experience preferred - within pharma or consumer industries * Two years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources * Consulting skill-set a plus including strategic thinking, project planning, presentation skills, PPT, Excel * Process management experience in order to build greater efficiencies and optimize programs * Program innovation and continuous mind-set in order to deliver the best experience to our customers * Strong analytics experience, including basic financial modeling and Microsoft Excel skills with attention to detail * Strong project management skills to track complex projects thru completion on time and within budget * Strong communication skills strong spoken and written communication skills to translate Amgen business requirements into operational programs at a partner operation, and ability to effectively navigate to win-win agreements across diverse internal and external partner groups * Leadership skills ability to provide direction, strategy, and coaching to assigned operations managers Join Us If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen. Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Keywords: Amgen, Rock Hill , Marketing Manager, HCP Call Center, Patient Support, Executive , Rock Hill, South Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Assistant Service Manager
Description: Riding High Harley-Davidson is looking for a customer-focused individual to join our top ranked Service team as an Assistant Service Manager. Applicant should have ample experience in customer facing (more...)
Company: Riding High Harley-Davidson
Location: High Point
Posted on: 12/17/2019

Southeast Regional Sales Manager
Description: The Position:-- Southeast Regional Sales Manager br Our client is in a growth mode and requires a sales professional to market all existing tower assets and potential tower builds to prospective customers (more...)
Company: Cameron Craig Group
Location: Charlotte
Posted on: 12/17/2019

Lending Manager 3 - Personal Lines and Loans (PLL)
Description: Req ID: 53108 Areas of Interest: Administrative
Company: BOK Financial
Location: Charlotte
Posted on: 12/17/2019

Data Security / Data Management Consultant 3
Description: Important Note During the application process, ensure your contact information email and phone number is up to date and upload your current resume prior to submitting your application for consideration. (more...)
Company: Wells Fargo
Location: Charlotte
Posted on: 12/17/2019

Business Development Manager
Description: My client is looking for a talented Business Development Manager who will be responsible for bringing in new business. The BDM will handle full
Company: ProActivate
Location: Charlotte
Posted on: 12/17/2019

Medical Device Sales, Key Account Manager-Acute Care
Description: Company Name: Medela LLC Job Title: Medical Device Sales, Key Account Manager-Acute Care Location: Charlotte, North Carolina Are you seeking a new career opportunity with an internationally recognized (more...)
Company: Medela
Location: Charlotte
Posted on: 12/17/2019

Tax Manager - Entrepreneurial CPA Firm
Description: Some people are comfortable with the status quopunching the clock at 9 and leaving at 5. Day in and day out, its the same thing. OTHERS, LIKE THE TAX MANAGER WE ARE LOOKING FOR, LIVE LIFE WITH PASSION. (more...)
Company: The Hultquist Firm
Location: Greenville
Posted on: 12/17/2019

Description: HCS MANAGER REVENUE CYCLE BILLING - PHYSICIAN INS BILL FOLLOW UPJob ID: OTH01ONPBecome part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and (more...)
Company: UNC Health Care
Location: Asheville
Posted on: 12/17/2019

RN Nurse Manager - Inpatient Oncology
Description: Job Req ID: 191644Position Number: 00010633Employment Type: Full TimeShift: DayShift Details: Day and visibility to weekends and off shifts as neededStandard Hours: -40.00Department Name: NSG - Medical/Oncology (more...)
Company: Atrium Health
Location: Charlotte
Posted on: 12/17/2019

Senior Consultant - Performance Improvement - Wealth Management
Description: Senior Consultant - Performance Improvement - Wealth ManagementAdvisoryRequisition CHA002VNPost Date Jul 22, 2019EY is the only professional services firm with a separate business unit FSO that is (more...)
Company: EY
Location: Charlotte
Posted on: 12/17/2019

Log In or Create An Account

Get the latest South Carolina jobs by following @recnetSC on Twitter!

Rock Hill RSS job feeds