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KEY ACCOUNT MANAGER

Company: Coroplast Tape Corporation
Location: Rock Hill
Posted on: September 4, 2020

Job Description:

Job Description: Description:pCoroplast Tape Corporation is a global leading manufacturer of technical adhesive tape, cables and wires, as well as cable harnessing systems. As well as having clients from the automotive industry, we do business with people from the electronics industry, construction and automation engineering./ppbr//ppPosition Summary: /ppCustomer Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client inquiries and identify new business opportunities among existing customers. This role will liaise with cross-functional internal teams (national and international) to satisfy customer requirements./p.Requirements:pstrongEssential Duties and Responsibilities: /strongTo perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pulliServe as the main point of contact for all account management matters for assigned key customers./liliBuild and maintain strong, long-term client relationships./liliDevelop trusted advisor relationships with accounts, customer stakeholders and executive sponsors./liliTake responsibility for the development of new business with existing clients and/or identify areas of improvement to meet sales quotas./liliSecure and extend business with assigned customers by proposing and preparing of commercial agreements./liliCalculate prices and prepare quotations as well as price lists for assigned customers/liliParticipate in exhibitions, customer meetings, customer workshops and seminars to promote our product range and ensure the success of these events/liliExecute commercial negotiations and achieve agreements to profitably grow business./liliProvide technical support on the use and selection of our products./liliProvide ongoing feedback on Coroplast products and report developments in the market and competing products./liliEnsure the timely and successful delivery of our solutions according to customerapos;s needs and objectives./liliManage quality concerns and ensure a high level of customer satisfaction./liliClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders./liliCreate reports on account status, customer meetings and relevant events./liliTake accountability for sales forecasts for assigned customers according to corporate reporting standards and develop scenarios for market trends and other opportunities./liliAnalyze trends, conduct research on assigned topics and summarize information in reports./liliForecast and track account metrics (e.g. quarterly sales results and annual forecasts)/liliIdentify and report sales trends to the sales manager and make proposals for the reaction on these trends./liliCollaborate with sales teams and representatives to identify and grow opportunities within territory./liliSupport the Customer Service Team with solutions in escalation processes for challenges in the supply chain and manage the solving of corresponding challenges /liliProvide necessary information and support to the customer service associate/specialist in case more general input is required for the handling of related customer orders./liliOther duties as assigned./li/ulpstrongCompetencies: /strongTo perform the job successfully, an individual should demonstrate the following:/ppstrongAdaptability/strong - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals./ppstrongCommunications/strong - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods./ppstrongContinuous Learning/strong - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills./ppstrongCustomer Service/strong - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service./ppstrongProblem Solving/strong - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations./ppstrongTeamwork/strong - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests. Value added contrib

Keywords: Coroplast Tape Corporation, Rock Hill , KEY ACCOUNT MANAGER, Executive , Rock Hill, South Carolina

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