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Assistant Manager

Company: Workout Anytime
Location: Lancaster
Posted on: November 24, 2022

Job Description:

The *Assistant Manager* will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.

*Essential Duties and Responsibilities*

* Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
* Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
* Assist with Staff Management and provide backup support to Club Manager as needed.Assist in scheduling and supervising staff.

* Member service oversight - Ensuring staff is providing a superior customer experience at all times.

* Assist in resolving or escalating employee issues or concerns.

*

* Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.

* Check members into the system.

* New member sign-up.

* Take prospective members on tours.

* Facilitate all member requests, issues and questions.

*

* Assist in overseeing cleanliness and maintenance of facility.
* Assist in ordering of supplies using specific budget based on club requirements.
* Assist in tracking statistics and reports (weekly, monthly, and annually).
* Backup support for any employee who is absent.

Job Type: Full-time

Pay: $13.00 - $18.00 per hour

Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Lancaster, SC 29720: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Workout Anytime, Rock Hill , Assistant Manager, Executive , Lancaster, South Carolina

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