Assistant General Manager
Company: Planet Fitness
Location: Rock Hill
Posted on: January 26, 2023
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Job Description:
Full-TimeAre you looking for a fun and rewarding place to work?
National Fitness Partners was named 2019 Operator of the Year by
Planet Fitness and is the owner of over 100 Planet Fitness clubs in
Delaware, Ohio, Pennsylvania, Maryland, Virginia, West Virginia,
North Carolina, and South Carolina. Our mission is to "Unite to
provide a judgement free fitness experience with the passion to
achieve results, create opportunity and transform the lives of
those we serve." Career development is important to us. We will
provide you with training in leadership, customer service, and
business operations that will help you achieve your personal and
professional goals! Our growth within the fitness industry provides
many exciting and challenging career opportunities.Benefits:Growth
Opportunities over 90% of our management team started as an entry
level team member!PTO for all part-time and full-time employees401K
Retirement Fund (Employer match up to 4%!)Health Insurance Options
including Health, Dental, Vision, family life insurance, and
moreBasic Life Insurance & Short-Term Disability I00% Company
Paid!Employee Assistance ProgramFree employee Black Card Membership
including one free Black Card Membership for a direct family
memberJob Summary:The Assistant General Manager is responsible for
all club operations. This includes ensuring that the operational
and financial goals are met, creating member experiences that
produce Raving Fans, and developing and leading a staff of servant
leaders whose mission is to transform the lives of those they
serve.Essential Job Functions:Work with GM to meet NFP standards
with respect to club stats, i.e., closing %, BC%, secondary
billing, PE@PF utilization, etc.Partner with GM to decrease club
turnover by hiring, motivating, developing and leading competent
staff members focused on creating Raving Fans.Support staff
scheduling with the goal of maximizing staffing resources while
keeping payroll hours in line budget allotment.Hold staff
accountable to policies and procedures. Provide constructive
counseling in a timely manner.Partner with the GM to complete
One-on-Ones on time with development goals and objectives.Model
Servant Leadership through daily interactions.Work side-by-side
with staff, supporting front desk activities through the use of the
info call script, giving member tours, using DataTrak to
enroll/manage/cancel members, and cleaning club to NFP
standards.Hold members accountable to club policies. Deal with
member issues promptly and courteously.Understand and promote a
safe and healthy club environment.Participate in marketing
promotions.Report member accidents in a timely manner through the
NFP process.Provide back-up support for staff as necessary.Physical
Demands:Ability to lift up to 80 pounds.Walking and standing for
prolonged periods of time.Crouching, bending, using hands to pinch
and grasp.Job Requirements:Superior customer service skills,
preferably in the fitness industry.High school
education/GED.Management experience through Planet Fitness
preferred.Exceptional leadership, diplomacy and listening
skills.Basic computer proficiency (Microsoft Suite).Ability to
successfully coach and develop team members.Physical
Demands:Ability to lift up to 80 pounds.Walking and standing for
prolonged periods of time.Crouching, bending, using hands to pinch
and grasp.
Keywords: Planet Fitness, Rock Hill , Assistant General Manager, Executive , Rock Hill, South Carolina
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