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Director of Customer Service & Call Center

Company: 7SolutionsUSA
Location: Rock Hill
Posted on: February 8, 2019

Job Description:

Job Description Director of Customer Service & Call CenterJob Code (652079)Location: Rock Hill, SCSalary:$115,000.00 - $150,000.00Full Benefits: YesRelo Exp: Yes Industry: Supplement ManufacturingFocus: Strong product name-brand of Customer Service and Call CenterRegulated productsJob Description We are looking for a Director of Customer Service to be responsible for managing Customer Service teams by ensuring quality and efficient service in an incoming/outbound call center. The Customer Service Director is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service. Roles and Responsibilities:o Coaching and supervising employees in customer service and business partner support in order to achieve high performanceo Generating regular statistics showing the quality and quantity of incoming and outbound callso Working with internal departments to promote sales to new and existing customer accountso Partner with management team to align customer service department policies and systems with the company's objectiveso Processing and following up with trade show leads for Agriculture veterinary and consumer division.o Processing and documenting information in the appropriate areas for the initiation of Suspected Adverse Events and Customer Complaintso Monitors programs and procedures to ensure on-time delivery and customer satisfactiono Provides feedback to the operations team to ensure all customers have accurate and timely information on order status and/or changeso Provide feedback to the organization regarding service failures or customer concernso Work to stay current on customer service, sales and supervisory procedures and practices.o Developing and maintaining a streamlined means of communicating with sales managers to support sales effortso Assists customer service and business partner support teams in troubleshooting orders that require special handlingo Responsible for managing customer orders and return requestso Regular attendance is requiredo Other duties as assigned Minimum Requirements:o Must be detail oriented; possess exceptional telephone skills and written/oral communication skills.o Strong interpersonal skills and the ability to work well in a team environment required. Applicant must be proficient in MS Office Suite Education and Experienceo This position requires a bachelor's degree or equivalent number of years of experience. Applicant must possess a minimum of five years of management experience in a professional customer service environment.o Supervisory Responsibilitieso Customer Service and Business Partner Support teamsCompany Description7SolutionsUSA is a national recruiter network search firm representing job openings in virtually every industry and job type across the country.

Keywords: 7SolutionsUSA, Rock Hill , Director of Customer Service & Call Center, Executive , Rock Hill, South Carolina

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