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Customer Service Lead

Company: Quincy Compressor
Location: Rock Hill
Posted on: January 15, 2020

Job Description:

Customer Service Lead Functional area: Service Country: United States City: Rock Hill, SC Company name: Power Technique North America LLC Date of posting: Jan 9, 2020 The Role Are you looking for a World-class opportunity? Atlas Copco Power Technique North America is seeking a positive and innovative Team Leader to provide working leadership and direct supervision for 6-8 customer service representatives. In this role, you will report to the VP, Logistics and your primary responsibilities will be to: Provide daily oversight and management of customer service representatives to ensure they are answering inquiries, checking stock, taking and entering customer orders, solving problems concerning inventory, pricing, deliveries, backorder notification, shipping and receiving goods in a timely and accurate manner. * Supervision of Customer Service Representatives. * Call Center administration and support management. * Assist in investigating problems relating to part sales, inventory, pricing, deliveries, returns, credits and technical issues. * Assist staff with daily calls during vacation periods or as needed. * Assist VP, Logistics with liaison activities between customers and sales representatives, and assisting sales and management with routine and special requests and projects. * Participate in employee development programs including product and application training, business and personal development. * Administer annual performance reviews. Power Technique North America LLC (PTNA-CC) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: PTNA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at PTNA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sec (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. PTNA will not tolerate discrimination or harassment based on any of these characteristics. PTNA encourages applicants of all ages. What we expect of you? Supervisory Responsibility This position supervises 6-8 Customer Service Representatives. Experience Three years of practical related experience in Customer Service. Three years experience in the construction equipment industry. Minimum One year of supervisory experience. Education 4-year university degree or equivalent combination of education and experience Skills Excellent verbal and written communication skills Proficient in MS Office What you can expect from us? Drive your Career, Explore Opportunities, Realize your Passion . . . We add value wherever we do business The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow. Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. Learn more at *********************** Start your journey today! City Rock Hill, SC Recruiter **************************** Hiring Manager Paul Callow We add value wherever we do business The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow. Learn more at ***********************

Keywords: Quincy Compressor, Rock Hill , Customer Service Lead, Hospitality & Tourism , Rock Hill, South Carolina

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