Manufacturing Customer Service Rep

Company: The Q Works Group
Location: Monroe
Posted on: May 16, 2022

Job Description:

Job Description Position Description The Customer Service Representative provides overall day-to-day customer service and support to ensure the effective execution of customer objectives. Major Areas of Responsibility Major areas of responsibility include, but are not limited to: --- Daily order entry and processing of orders in an efficient manner while minimizing errors. You will be rated by minimizing order entry errors and credited dollars. --- Work directly with sales managers in the execution of dealer activities. --- Manage email requests of customers and answer each inquiry daily by checking email hourly. --- Respond to, and return, every communication prior to leaving every day. --- Reporting as needed and special projects as they arise. --- Work with customers by providing the following: o Ship dates. o Understanding of order forms and ordering process. o Changes. o Shipping questions including but not limited to: tracking info, damages, loss and terms adjustment. o Pricing assistance. o Sample and Literature requests. o Assistance with rush requests. o Timely processing of finished-good and parts orders. --- Assist others as needs arise to best serve the company. --- Make an effort to understand the company's product line and constantly expand on that knowledge in an effort to assist customers quickly and accurately with product questions and replacements. --- Expedite orders through manager that best meet dealer needs and factory goals. --- Other Projects as assigned. Required Knowledge, Skills and Abilities: This position requires the following essential knowledge, skills and abilities in order to satisfactorily fulfill this role: 1. Organized and Quick learner. 2. Collaborative and team worker. 3. Comfortable with changes, fast-paced under stress. 4. Good at multitasking. 5. Basic skills with MS Suite. Company Description Local to Matthews, NC. Growing company with a closely-knit team of hard-working employees who are dedicated to growth and internal promotion

Keywords: The Q Works Group, Rock Hill , Manufacturing Customer Service Rep, Hospitality & Tourism , Monroe, South Carolina