RockHillRecruiter Since 2001
the smart solution for Rock Hill jobs

Manufacturing Customer Service Rep

Company: The Q Works Group
Location: Monroe
Posted on: May 16, 2022

Job Description:

Job Description Position Description The Customer Service Representative provides overall day-to-day customer service and support to ensure the effective execution of customer objectives. Major Areas of Responsibility Major areas of responsibility include, but are not limited to: --- Daily order entry and processing of orders in an efficient manner while minimizing errors. You will be rated by minimizing order entry errors and credited dollars. --- Work directly with sales managers in the execution of dealer activities. --- Manage email requests of customers and answer each inquiry daily by checking email hourly. --- Respond to, and return, every communication prior to leaving every day. --- Reporting as needed and special projects as they arise. --- Work with customers by providing the following: o Ship dates. o Understanding of order forms and ordering process. o Changes. o Shipping questions including but not limited to: tracking info, damages, loss and terms adjustment. o Pricing assistance. o Sample and Literature requests. o Assistance with rush requests. o Timely processing of finished-good and parts orders. --- Assist others as needs arise to best serve the company. --- Make an effort to understand the company's product line and constantly expand on that knowledge in an effort to assist customers quickly and accurately with product questions and replacements. --- Expedite orders through manager that best meet dealer needs and factory goals. --- Other Projects as assigned. Required Knowledge, Skills and Abilities: This position requires the following essential knowledge, skills and abilities in order to satisfactorily fulfill this role: 1. Organized and Quick learner. 2. Collaborative and team worker. 3. Comfortable with changes, fast-paced under stress. 4. Good at multitasking. 5. Basic skills with MS Suite. Company Description Local to Matthews, NC. Growing company with a closely-knit team of hard-working employees who are dedicated to growth and internal promotion

Keywords: The Q Works Group, Rock Hill , Manufacturing Customer Service Rep, Hospitality & Tourism , Monroe, South Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest South Carolina jobs by following @recnetSC on Twitter!

Rock Hill RSS job feeds