Technical Service Representative, Compressors/Boosters - Rock Hill, SC

Company: Quincy Compressor
Location: Rock Hill
Posted on: January 14, 2020

Job Description:

Technical Service Representative, Compressors/Boosters - Rock Hill, SC Functional area: Service Country: United States City: Rock Hill, SC Company name: Power Technique North America LLC Date of posting: Jan 9, 2020 Your mission [[mission]] The role Power Technique North America LLC, within the Power Technique Service Division, is looking for a Technical Support - Compressors/Boosters to provide a high level of technical support to our dealers/customers and internal personnel on our diesel driven portable compressors and boosters. Power Technique Service has a strong focus on technical support and therefore we are looking for an ambitious candidate with a strong aptitude and willingness in both technical knowledge and the development of dealers through trainings conducted. The Technical Support - Compressors/Boosters will report to the Technical Support Supervisor for Compressors of the Power Technique Service Division North America. Job description As Technical Support - Compressors/Boosters, you will be responsible to provide support primarily for compressors and boosters within North America while also supporting our other product lines when needed. You will be responsible to provide technical support to our dealers/customer plus to the service personnel at the various service center locations and within the customer service teams. Main mission, responsibilities. * Technical support specialist for Diesel powered compressors and boosters. * Offer timely technical service support to our customers and internal customer service group via phone, e-mail, etc. * Provide onsite troubleshooting when needed * Communicate with factory engineering as well as local vendors to resolve quality issues, and seek retribution of warrantable issues from both the product companies as well as local vendors. * Develop and provide technical service training for dealers/customers and internal customer service teams. * Provide high level of customer service. * Develop rapport with customers through effective communication, interpersonal skills, and professionalism. * Train and assist other technical support personnel and service technicians. * Provide a high level of customer service in all interactions. * Develop rapport through effective communication, interpersonal skills, and professionalism. Skills and experience Experience requirements * Strong technical and commercial attitude * 3-5 years of experience in diesel engine technical support and training * Project management skills * Background of services in construction environment will be a plus. Knowledge * Technical degree plus commercial experience a plus. * Software skills e.g. MS Office * Attitude to work in a team is a must * Excellent command of English is a must both oral and written. Spanish will be a plus Are we a good fit? Personality requirements * You are a proactive person * You are customer driven and very supportive * You are an innovative and creative person which looks towards new ways of developing the business * You have good communication skills * You are dynamic, result oriented and self-motivated person * You have very good analytical skills * You have the willingness to travel on a regular base to support the business * You are very open-minded in order to communicate with all the group organization. * You are able to work well in a team situation. * You have clear in mind the 'why' you are applying to this position * On top of this you have a positive attitude and your firmly believe that there is always a better Choose your career with us! [[cmpnyIntro]] City Rock Hill, SC Recruiter ************************** Hiring Manager Ed Kukfisz We add value wherever we do business The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow. Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. Learn more at ***********************

Keywords: Quincy Compressor, Rock Hill , Technical Service Representative, Compressors/Boosters - Rock Hill, SC, IT / Software / Systems , Rock Hill, South Carolina