Tier 2 Technical Support
Company: Kforce Technology Staffing
Location: Rock Hill
Posted on: March 28, 2020
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Job Description:
RESPONSIBILITIES Kforce's client in Rock Hill, SC is looking for
a Tier 2 Support Analyst. This role plays a role in all major IT
system functions including escalated help-desk support, life-cycle
IT project management, and IT-related end-user training. This
position works as a part of a team to provide a variety of
essential IT-related services to a worldwide corporate user
community. Responsibilities Respond to and resolve IT support
tickets Works under general supervision to complete technical
assignments relating to computer installation, configuration,
training, troubleshooting, upgrade and repair and uses both verbal
instructions and written procedures to complete tasks effectively
Documents PC procedures, updates hardware and software inventories,
and assist in the configuration control of the PC build area
Provides support during PC hardware and software deployment
projects Monitors and supports systems that protect Information
security, such as Virus Control, Patches, etc. Supports special
IT-related projects and performs other duties as assigned Answer
help desk calls and remotely resolve issues in other offices
REQUIREMENTS MCP, MCSE preferred Three to five years of experience
in IT working in a technical role in an enterprise help desk
support environment Experience working in a datacenter and cloud
environment is a plus Must be able to work extra hours when needed
Knowledge, Skills Abilities Hands on experience Windows, Office
365, Active Directory Administration, Group Policy's,
NetworkSystems Security, Virus Endpoint Protection Basic knowledge
of DHCP, DNS, WINS, TCPIP, routing, switching and VLANs is a plus
Experience supporting mobile platforms (iOS, Android) International
experience and solid skills in voice telecommunication including
Cisco VOIP are a plus Ability to work in a team environment
Self-motivated with strong organizational and interpersonal
communication skills and the ability
Keywords: Kforce Technology Staffing, Rock Hill , Tier 2 Technical Support, IT / Software / Systems , Rock Hill, South Carolina
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