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Tier 2 Technical Support

Company: Kforce Technology Staffing
Location: Rock Hill
Posted on: March 28, 2020

Job Description:

RESPONSIBILITIES Kforce's client in Rock Hill, SC is looking for a Tier 2 Support Analyst. This role plays a role in all major IT system functions including escalated help-desk support, life-cycle IT project management, and IT-related end-user training. This position works as a part of a team to provide a variety of essential IT-related services to a worldwide corporate user community. Responsibilities Respond to and resolve IT support tickets Works under general supervision to complete technical assignments relating to computer installation, configuration, training, troubleshooting, upgrade and repair and uses both verbal instructions and written procedures to complete tasks effectively Documents PC procedures, updates hardware and software inventories, and assist in the configuration control of the PC build area Provides support during PC hardware and software deployment projects Monitors and supports systems that protect Information security, such as Virus Control, Patches, etc. Supports special IT-related projects and performs other duties as assigned Answer help desk calls and remotely resolve issues in other offices REQUIREMENTS MCP, MCSE preferred Three to five years of experience in IT working in a technical role in an enterprise help desk support environment Experience working in a datacenter and cloud environment is a plus Must be able to work extra hours when needed Knowledge, Skills Abilities Hands on experience Windows, Office 365, Active Directory Administration, Group Policy's, NetworkSystems Security, Virus Endpoint Protection Basic knowledge of DHCP, DNS, WINS, TCPIP, routing, switching and VLANs is a plus Experience supporting mobile platforms (iOS, Android) International experience and solid skills in voice telecommunication including Cisco VOIP are a plus Ability to work in a team environment Self-motivated with strong organizational and interpersonal communication skills and the ability

Keywords: Kforce Technology Staffing, Rock Hill , Tier 2 Technical Support, IT / Software / Systems , Rock Hill, South Carolina

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