Technical Support Specialist
Company: SNI Technology
Posted on: November 22, 2021
We are looking for an energetic, highly motivated Technical
Support Specialist with excellent communication skills to join our
team and to provide support for internal and external customer
support requests. You'll engage with customers, providing
email/phone/chat/video support. You will collaborate with other
team members to help troubleshoot and resolve issues.
Provide outstanding technical customer support.
Use software tools to troubleshoot issues and support
Use knowledge, research, judgment, troubleshooting, problem solving
and professional discretion to answer customer's questions and
Provide timely and accurate support while representing the
organization in the most professional manner.
Prioritize customer support requests based on service priority and
Facilitate Zoom meetings to troubleshoot issues that require screen
Provide recommendations on increasing efficiency and enhancing
Perform QA/QC testing and reporting on products and services.
Experience with web-based platform support
Experience with CRM support/implementation/integration is nice to
Experience with Microsoft Office products
Experience with Jira is nice to have
comprehensive benefit package including generous paid time off, a
15% contribution to a 403(b) and comprehensive health
Remote (prefer EST time zone)
Keywords: SNI Technology, Rock Hill , Technical Support Specialist, IT / Software / Systems , Pineville, South Carolina
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