Business Systems Analyst Senior

Company: City of Charlotte
Location: Charlotte
Posted on: April 1, 2026

Job Description:

Date Opened: Thursday, March 19, 2026 12:00 AM Close Date: Thursday, April 02, 2026 12:00 AM Department: Innovation and Technology Department Salary: $87,368.00 - $109,210.00 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY This Workday Administrator is responsible for providing tier two support for the City’s Workday ecosystem and related third-party applications. Key responsibilities include collaborating directly with stakeholders in Human Resources, Finance, Procurement, and Budget to support the development, maintenance, and enhancement of core functionality and Business Processes. Actively participates in operational incident management and resolution, troubleshooting, and raising tickets for resolution with application suppliers. Fully engages in collaborative Scrum team cadences and supports the application of Agile Methodology around the maintenance and continuous improvement of the city’s Workday application and other third-party applications. Support for Weekly and bi-annual release processes, including participation in Automated Testing reviews and feedback sessions, development of new test cases, documentation of business requirements, acceptance criteria, and testing outcomes. Additional duties include acting as a Subject Matter expert for Timekeeping, Scheduling, and Absence Management solutions, which includes maintaining and supporting configurations, business processes, and system settings, troubleshooting and incident management, engaging with key stakeholders across the organization, leading the development and maintenance of the timekeeping application roadmap, and representing their respective areas of support within the city’s Governance Team activities and regular meetings. Essential Duties & Responsibilities Application Support and Maintenance: Configures, maintains, and optimizes business processes across core functional areas of HCM, Financials, Procurement, and Budget, including the review and maintenance of Business Processes, condition rules, and notifications. Performs overall system configuration and maintenance, with an understanding of the overall access and security model. Conducts regular Incident Management activities for all applications within the Workday ecosystem, including daily ticket triaging, troubleshooting, escalation of issues to Suppliers as needed, and collaborative solutioning with Functional counterparts. Upholds and ensures data accuracy and integrity through regular monitoring, troubleshooting, and routine audits. Stays abreast of best practices around the configuration and management of business processes and system settings and configurations. Stays current with best practices for configuring and managing business processes, system settings, and related components. Utilizes a diverse set of resources to aid in the rapid resolution of issues when they arise and stays abreast of documented system issues and alerts. Provides consultations, guidance, and training to end-users around the use of various system functions, including business processes and reporting, to support effective system utilization and compliance with internal city policies and procedures. Creates and maintains system documentation and end-user guides, including configurations, standards, and tier-two support processes—in collaboration with functional teams. Agile (Scrum) Development Team: Supports regular application upgrades such as new releases and/or equipment become available. Identifies and mitigates cross-functional impacts for fixes and new application enhancements. Documents business requirements, acceptance criteria, and identified outcomes, and participates in and documents testing activities and results for assigned tickets. Collaborates in sprint planning, capacity evaluation, and identification of key support resources needed to successfully complete agreed-upon sprint deliverables/release items. Conducts and documents thorough testing and refines work to meet business requirements and overall application quality standards. Participates in self-organizing scrum team cadences, building trust with functional counterparts, and bringing value through awareness of system cross-functional touchpoints and best practices. Integrates customer feedback, proactively removes obstacles, and addresses issues at the lowest level whenever possible; escalates to leadership early with recommended solutions, when necessary, while continuously improving processes and procedures. Application Enhancements and Change Control: Attends Weekly Change Control Board meetings and participates in weekly and Bi-Annual Release processes in collaboration with key functional stakeholders. Reviews weekly release notes for impacts on supported functional areas, including fixes, retirements, and new feature releases. Participates in regular professional development and networking opportunities within the Workday ecosystem to monitor trends, issues, functionality retirements, and new feature releases. Executes quality assurance by designing test plans, performing tests, and documenting issues through resolution. Supports regular application upgrades as new releases and/or equipment become available. Stays current on Workday best practices, advocates for system improvements, and ensure system compliance with policy and regulatory standards. Supports Disaster Recovery readiness for Workday applications through failover/failback planning, execution, and stakeholder coordination, such as suppliers. Customer Engagement and Collaboration: Partners with various teams within Innovation & Technology and across the city to maximize the City’s investment in Workday and ensure multilevel engagement of customers. Teams include, but are not limited to, HR, Finance, Budget, Procurement, Cyber Identity (I&T), Tier 2 Support (I&T), and Asset and Change Management (I&T). Identifies additional stakeholders where appropriate to ensure solutions address downstream and cross-functional impacts and needs. Proactively responds to customer inquiries and tickets (same or next business day) to support the timely resolution of issues, in a professional manner. Coordinates with suppliers to ensure efficient operations. Project Support and Engagement: Collaborates with cross-functional teams on project planning, design, and implementation of new modules or features. Engages in assigned Project activities, including participation in procurements, requirements development, evaluation of proposed solutions, design activities, testing, training, and rollout/implementation of new modules, features, or applications. Timekeeping Application Support and Maintenance: Conducts regular support and maintenance of the City’s timekeeping application, including business processes, database objects, integrations, and reporting. Creates and maintains interfaces to exchange data with Workday and enable business processes in Kronos. All interfaces utilize a user-created SQL Server database to process the data. Designs, upgrades, and maintains database objects in the database for Kronos interfaces. Creates and maintains custom reports to support processes and procedures, using SQL Server Reporting Services. Champions system enhancements and adoption of new features to city stakeholders, to leverage new or improved functionality. Maintains and executes the City’s timekeeping application updates, ensuring testing is conducted in a timely manner by key stakeholder groups. Coordinates and facilitates regular meetings and activities for the City’s Kronos Governance Team. Supervisory Responsibilities This position does not have direct management responsibilities but works collaboratively within the Technical Workday Support Team and with other departments. This position may oversee work quality, training, instructing, and work assignments, and provide guidance to colleagues. Required Qualifications Education & Experience: High School Graduate or Equivalent and five (5) years of related work experience or 2 Year College Degree and three (3) years of related work experience or Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field and one (1) year of related work experience Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities. Preferred: Three (3) to Five (5) of experience with time keeping and scheduling applications/systems administration, including specific experience with Kronos and Workday applications. Two (2) or more years of timekeeping Application or Workday Time Tracking/Absence/Scheduling module Support Experience. Workday Pro Time Tracking Certification or Workday Pro Absence Certification Experience with system performance auditing and optimization techniques. Familiarity with Workday tools such as Workday Extend and OX2.0. Skills & Knowledge: Advanced understanding of Workday platform capabilities and technical operations. Strong problem-solving skills with the ability to troubleshoot technical issues effectively. Excellent communication skills, with a focus on collaboration and information sharing. Experience with JIRA and Agile Project Management Framework. Work Environment & Physical Demands Primarily office-based with hybrid work flexibility. Requires extended periods of computer use and occasional lifting of items up to 10 pounds. Fast-paced work environment with overlapping project deadlines. Key Competencies Analytical thinking with a focus on system performance auditing and optimization. Collaborative mindset with the ability to work effectively across diverse teams. Commitment to maintaining system efficiency and data integrity, while seeking opportunities to enhance the system. Adaptability to evolving technology landscapes and organizational needs. CONDITIONS OF EMPLOYMENT The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. HOW TO APPLY Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us . The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. BENEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace.

Keywords: City of Charlotte, Rock Hill , Business Systems Analyst Senior, IT / Software / Systems , Charlotte, South Carolina