Know Your Customer Quality Assurance Manager

Company: JPMorgan Chase & Co.
Location: Charlotte
Posted on: April 1, 2026

Job Description:

Description If you want to make valuable contributions to your team and expand your career and skills in Quality Assurance control testing within the Know Your Customer (KYC) domain and in the financial operations world, then JP Morgan Chase has a great opportunity for you. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. Quality Assurance is performed after completion of the process or activity in scope. Quality Assurance must be completed by an independent group reviewing and evaluating a sample population. Quality Assurance results can be valuable to identify controls gaps that require remediation. As a Business Analysis Manager- Quality Assurance in Know Your Customer, you will play a pivotal role in implementing our KYC-Quality Assurance initiatives, reporting and collaborating with cross-functional teams to deliver exceptional results. You will operate in a matrixed environment supporting multiple executives. Our Quality Assurance operation includes a periodic detective control activity that provides direct insights into the firm activities’ adherence to regulatory (or other external) requirements, internal policies and procedures, as well as the performance of associated controls Job responsibilities Leverage deep Anti-Money Laundering (AML) amd Know Your Customer (KYC) knowledge to develop and build testing scripts for higher-risk clients. Utilize comprehensive understanding of JPMorgan Chase & Co. (JPMC) policies to ensure compliance and effectiveness of AML/KYC testing scripts. Proactively identify and dimension AML risk with minimal oversight. Assess and determine risk exposure for various client types, particularly those prone to higher AML risk. Collaborate with cross-functional teams to ensure alignment and integration of AML risk management strategies. Continuously monitor and update AML/KYC testing scripts to adapt to evolving AML regulations and emerging risks. Provide detailed analysis and reporting on AML risk exposure and testing outcomes. Carry the culture in the Know Your Customer Quality Assurance space identifying opportunities and driving them from conception to implementation Conduct regular internal and external meetings (following up with meeting minutes) to track progress on projects and strategic initiatives, resolve issues, and facilitate effective communication and adoption between cross-functional teams Collaborate closely with GFCC Compliance, Risk, Exam Strategy, Operations, and IT departments to align KYC strategic initiatives with broader organizational goals while maintaining a control mindset Required qualifications, capabilities, and skills Strong individual contributor with minimum 8 years of extensive experience in AML/KYC risk management. In-depth knowledge of AML regulations, compliance requirements, and industry best practices. Proven ability to develop and implement effective AML testing scripts. Strong analytical skills with the ability to assess complex client types and AML/KYC risk exposures. Excellent problem-solving skills and attention to detail. Ability to work independently with minimal supervision. Strong communication and collaboration skills to work effectively with internal stakeholders. Polished verbal and written communication skills including the ability to simplify and communicate complex issues for a variety of audiences; strong negotiation skills and proven organizational agility with the ability to work across all hierarchical and organizational lines; strong issue resolution skills Experience in developing and managing complex processes across multiple sites/geographies and proven track record in building good working relationship across global organizations and influencing change Excellent attention to detail and accuracy; proven ability to produce quality program reports timely and strong interpersonal skills (listening, negotiating, influencing, building trusting relationships) Must be able to deal with ambiguity, think critically, solve problems creatively, plan and meet deadlines, demonstrate strong sense of personal accountability coupled with flexibility to adapt to change in a fast paced environment Preferred qualifications, capabilities, and skills ACAMS Certified Bachelor's degree in Business, Finance, Project Management, or a related field Previous Anti-money laundering/Know Your Customer and/or Line of Business experience Advanced MS Office suite experience (Excel, Word, Access, PowerPoint, Project) Final Job Grade and officer title will be determined at time of offer and may differ from this posting. Please note this role is not eligible for employer immigration sponsorship. Must be able to work in office 5 days a week

Keywords: JPMorgan Chase & Co., Rock Hill , Know Your Customer Quality Assurance Manager, IT / Software / Systems , Charlotte, South Carolina