AI Developer Tools Service Manager (Hybrid)

Company: RTX
Location: Charlotte
Posted on: April 1, 2026

Job Description:

Date Posted: 2026-03-13 Country: United States of America Location: US-NC-CHARLOTTE-2730 ~ 2730 W Tyvola Rd ~ TYVOLA Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Active and existing security clearance required after day 1 This position is part of the Collins Digital Technology AI organization and serves as the centralized service owner for AI-powered developer tools deployed across engineering and software development communities at Collins. As AI coding assistants and developer productivity tools rapidly proliferate across the enterprise, this role provides the operational consistency, stakeholder alignment, and compliance oversight necessary to deploy and scale these capabilities responsibly — and to maximize time to value for each program and business unit that adopts them. The AI Developer Tools Service Manager bridges the worlds of Digital Technology, Software Engineering, Program Management, and a matrix of compliance functions — including Cybersecurity, Legal, Privacy, Export Control, and Responsible AI — to ensure that users can harness AI developer tools safely, efficiently, and in full alignment with enterprise standards. This role additionally provides a clear escalation path and a single point of engagement for internal customers, vendor partners, and enterprise platform teams. This is a hybrid-based position at one of Collins’ major facilities. What YOU will do: Use Case Identification, Intake & Scoping Serve as focal for engineering teams, program offices, and business unit leadership seeking to adopt AI-powered developer tools, including AI coding assistants, code review tools, documentation generators, and related productivity platforms. Assess proposed use cases against applicable enterprise policies, contractual obligations, export control restrictions, and program-specific constraints before proceeding to deployment. Compliance Consulting & Policy Alignment Coordinate with Cybersecurity, Legal, Privacy, Export Control (ITAR/EAR), and Responsible AI functions to evaluate each deployment scenario for compliance risk and determine the applicable set of policies, controls, and documentation requirements. Translate compliance requirements into practical guidance for engineering teams — including establishing clear boundaries for AI tool usage, defining permissible and restricted input types, and communicating data handling obligations in plain language that developers can act on. Service Management & Operations Serve as the operational owner for AI developer tool services, including triaging and dispositioning support tickets, managing issue escalations, and coordinating resolution across vendor and internal platform teams. Conduct regular business reviews with vendor partners and internal stakeholders to assess service performance, review usage data, discuss open issues, and align on roadmap priorities. Vendor Management & Relationship Development Serve as the Collins point of contact for AI developer tool vendor relationships, managing day-to-day communications on usage volume, token consumption, license utilization, outstanding issues, and enhancement requests. Communicate enterprise requirements, policy constraints, and feature needs to vendor account and product teams; advocate for RTX-specific configurations, compliance capabilities, and roadmap investments. Enterprise & Engineering Alignment Maintain active alignment with the RTX Enterprise Services AI platform team to ensure AI developer tool deployments integrate with and leverage approved enterprise infrastructure, identity, and governance capabilities. Collaborate with other AI Organization roles — including AI architects and engineers — to ensure cohesive, consistent AI service delivery across the enterprise. Classified Environment Support Actively pursue security clearances required to support AI developer tool deployments in classified and restricted data environments, including program-specific access requirements for classified lab settings. Coordinate with Security, Program Security Officers (PSOs), and classified lab leadership to develop deployment models for AI developer tools in classified environments, including on-premise, air-gapped, or hybrid configurations as applicable. Ensure compliance artifacts, use case scoping, and training materials are adapted to meet the additional requirements of classified environments, including CUI handling, CMMC requirements, and Special Access Program (SAP) considerations where applicable. Qualifications YOU Must Have: Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience. U.S. Citizenship is required. The ability to obtain and maintain a U.S. government issued security clearance is required. Demonstrated experience in service management, product management, program management, or technical program management role spanning both Digital Technology and Engineering functions in an Aerospace and Defense or comparable regulated industry environment. Proven ability to navigate and coordinate across multiple compliance disciplines simultaneously, including at least working familiarity with cybersecurity requirements (CMMC/NIST SP 800-171), export control regulations (ITAR/EAR), and data privacy obligations in a technology deployment context. Experience conducting business reviews, managing escalations, communicating usage data, and contributing to contract discussions. Demonstrated ability to develop and deliver technical or compliance training programs to engineering or technical audiences. Qualifications We Prefer: An active Secret clearance or higher is strongly preferred. Hands-on experience using, administering, or deploying AI-powered developer tools such as Poolside, GitHub Copilot, Cursor, Tabnine, or comparable AI coding assistant platforms in an enterprise or program environment. Familiarity with software development practices, DevSecOps pipelines, and engineering toolchain ecosystems (e.g., GitHub Enterprise, Azure DevOps, Jira, Confluence) sufficient to communicate credibly with engineering teams and understand tool integration implications. Experience working with or in classified program environments, including familiarity with Special Access Program (SAP) security protocols, SCIF operations, or classified software development practices. Active Secret clearance or SCI eligibility. What We Offer: Some of our competitive benefits packages include: Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds and separate. employer retirement contribution, including a Lifetime Income Strategy option. Tuition reimbursement program. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health, fertility, and family planning. Adoption Assistance. Autism Benefit. Employee Assistance Plan, including up to 10 free counseling sessions. Healthy You Incentives, wellness rewards program. Doctor on Demand, virtual doctor visits. Bright Horizons, child, and elder care services. Teladoc Medical Experts, second opinion program. And more! Learn More & Apply Now! Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today! WE ARE REDEFINING AEROSPACE. * Please consider the following role type definitions as you apply for this role. Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Keywords: RTX, Rock Hill , AI Developer Tools Service Manager (Hybrid), IT / Software / Systems , Charlotte, South Carolina