Senior Delivery Lead - Technology
Company: Bank of America
Location: Charlotte
Posted on: April 1, 2026
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Job Description:
Job Description: At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. We do this by driving Responsible Growth and
delivering for our clients, teammates, communities and shareholders
every day. Being a Great Place to Work is core to how we drive
Responsible Growth. This includes our commitment to being an
inclusive workplace, attracting and developing exceptional talent,
supporting our teammates’ physical, emotional, and financial
wellness, recognizing and rewarding performance, and how we make an
impact in the communities we serve. Bank of America is committed to
an in-office culture with specific requirements for office-based
attendance and which allows for an appropriate level of flexibility
for our teammates and businesses based on role-specific
considerations. At Bank of America, you can build a successful
career with opportunities to learn, grow, and make an impact. Join
us! Job Description: This job is responsible for planning and
coordinating the execution of large program deliverables which
requires engagement across multiple organizations. Key
responsibilities include communicating target outcomes,
coordinating delivery, resource planning, providing visibility of
program health, and managing program risks, compliance and
financials. Job expectations include ensuring delivery meets the
client’s expectations in terms of the target outcomes, timeline,
and cost and facilitating sync points between business and
technology leaders and Risk and Compliance partners. Position
Summary: The Change Manager & Test Governance role provides
governance and oversight for the quality execution of change across
Global Corporate & Investment Banking Technology (GCIBT). This
includes effective identification, monitoring, remediation, and
escalation of change risks in adherence to enterprise change
standards. The role ensures consistent execution of testing
practices, drives transparency across initiatives, and delivers
measurable improvements to change and release management processes.
The individual will collaborate with cross-functional teams,
line-of-business partners, and control functions to ensure
compliance, operational readiness, and quality assurance. They will
also play a key role in training, communication, and continuous
process improvement. Responsibilities: Leads and coordinates
routines to support delivery of large programs, such as kick-offs,
status reviews, stakeholder meetings, change controls, and
tollgates Broadens relationships with business and technology
leaders across multiple organizations, as well as Compliance and
Risk Establishes target outcomes in partnership with stakeholders
and leaders Tracks success metrics and provides status updates to
stakeholders and leadership pertaining to the target outcomes,
delivery, performance, risks, issues, and schedule Collaborates
with sponsors and stakeholders to ensure that execution is aligned
with deliverable requirements Manages program financials and
supports resource planning Ensures adherence with Enterprise Change
Management standards Key Responsibilities: Change Management
Produce and analyze weekly/monthly change performance metrics to
ensure adherence to required processes and controls. Lead
communications through newsletters, forums, and leadership
engagement to improve awareness of change standards. Facilitate
risk & change management forums, ensuring visibility to senior
leadership on key issues. Monitor change-related
Problem/Incident/Remediation Events (PRI) and escalate as needed.
Partner with teams and control functions (including APSEC) to
review changes, assess risks, and ensure remediation actions are
implemented. Support project planning, transition management, and
governance activities across divisional and enterprise levels.
Contribute to the rollout and adoption of common lower-lane
environment (LLE) change processes. Testing Governance Conduct
office hours and provide day-to-day guidance for test leads,
managers, and project teams. Support test planning, execution, and
defect management across in-scope projects and initiatives.
Maintain and enhance testing practices, including automation,
regression suites, and standard templates. Provide transparency
into testing risks, issues, and outcomes, escalating where
appropriate. Collaborate with cross-functional teams to drive
consistent testing practices across GCIBT. Governance &
Transparency Support JIRA-based cost transparency initiatives,
ensuring accurate project planning and financial forecasting.
Implement consistent processes for project transparency, including
tracking of testing and change activities. Required Qualifications:
Bachelor’s degree in Information Technology, Business, or related
field (or equivalent experience). 5 years of experience in Change
Management, Testing, or related IT governance roles. Strong
knowledge of software development lifecycle (SDLC), testing
practices, and change control processes. Experience with JIRA,
project management tools, and enterprise change frameworks.
Excellent communication, facilitation, and stakeholder management
skills. Strong analytical and problem-solving ability with
attention to detail. Ability to work in a fast-paced,
cross-functional environment and influence outcomes without direct
authority. Desired Qualifications: Knowledge of financial services
or banking technology environments. Familiarity with risk,
compliance, and audit processes. Experience with test automation
tools and reporting dashboards. Strong facilitation and training
delivery skills. Skills: Collaboration Project Management Result
Orientation Solution Delivery Process Stakeholder Management
Analytical Thinking Business Acumen Financial Management Influence
Risk Management Agile Practices Architecture Data Management
Solution Design Technical Strategy Development Shift: 1st shift
(United States of America) Hours Per Week: 40
Keywords: Bank of America, Rock Hill , Senior Delivery Lead - Technology, IT / Software / Systems , Charlotte, South Carolina
