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Referral Coordinator

Company: Providence Care LLC.
Location: Rock Hill
Posted on: January 15, 2020

Job Description:

Central Intake Specialist Are you ready to join a stable team that celebrates you as well as our patient care Providence Care is South Carolina's premier provider of home based medical care that incorporates an innovative approach to home care. Job Summary: The Central Intake Specialist receives new referrals and through a series of questions for the purpose of compiling data then uses this data to determine the best next course of action for the patient. - The position requires an individual who can pay very close attention to details and get required information from clients and/or referral sources. -They often work closely with both clinical and marketing teams. Duties and Responsibilities: - - - - - - - -Processes paperwork for new patients efficiently and in accordance with protocols - - - - - - - -Obtains pertinent information from patients - - - - - - - -Answers and screens inquiry calls and emails from prospective patients - - - - - - - -Collects data to help with the admission process - - - - - - - -Ensures that all admission forms are properly signed and filed - - - - - - - -Communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues - - - - - - - -Respects clients or patient's dignity and confidentiality - - - - - - - -Adheres to the dress code and always appears professional Ultimate Outcomes: -Human Resources - - - - - - - -Adheres to all policy and procedures - - - - - - - -Possesses the ability to adjust to constantly changing workloads - - - - - - - -Respects client or patient dignity and confidentiality Ultimate Outcomes: -Customer Service - - - - - - - -High Quality Predictable Experience for all referrals - - - - - - - -Communication remains open, fluid and effective among all team members. - - - - - - - - -Demonstrates excellent customer service skills and the ability to calm patients or clients who may be distraught. - - - - - - - -Shows the ability to calm frustrated clients quickly and make decisions based upon anticipated outcomes. - - - - - - - -Displays the ability to communicate with others effectively, listen closely and convey points clearly Ultimate Outcomes: -Central Intake Coordinator - - - - - - - -All referral are processed efficiently, effectively, and timely - - - - - - - -Demonstrates the ability to use standard office equipment such as telephones, computers, copiers, fax machines and others - - - - - - - -Shows proficiency with computer programs which may include Microsoft Word, Excel, Power Point, Outlook and others - - Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Minimum of High School Diploma or GED Bachelor's Degree in behavioral science, data management or a similar field is preferred. -Degrees can be substituted for adequate experience working in an intake setting. Minimum of one-year related experience, three plus years preferred Proficiency in Microsoft Office Applications including Word, PPT, and Excel and other relevant software Excellent problem solving and decision-making skills Good time management and organization skills -Excellent verbal and written communication skills to deal with clients, the public and organizations Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment. Job Benefits --- Locally Owned and Operated --- Free Education Courses --- Flexible Assignment to fit your Needs --- Competitive Salary and Benefits --- Paid Time Off --- 401K --- Health Coverage --- Life Insurance --- Dental Coverage --- Paid Holidays --- Cell Phone Reimbursement --- Mileage Reimbursment

Keywords: Providence Care LLC., Rock Hill , Referral Coordinator, Other , Rock Hill, South Carolina

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