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Service Administration & Process Coordinator, BKU - Rock Hill, SC

Company: Power Technique North America, LLC
Location: Rock Hill
Posted on: January 15, 2020

Job Description:

Your mission
[[mission]]



The role

Power Technique North America LLC, within the Power Technique Service Division, is looking for a Service Administration & Process Coordinator - BKU to take responsibility of implementing the service processes in the Service Centers, making sure to support the team in the Service Centers with the usage of SAP ACT! by providing proper training to the Service Center Manager and the Service Administrator, and being their point of contact in case of issues related to the system.



Power Technique Service Division has ambitious targets for the coming years and service is one of the pillars to develop, therefore, we are looking for an ambitious candidate with a strong aptitude to support our service teams, influencing people to thoroughly implement and follow the processes in place. The Service Administration & Process Coordinator BKU will report to the Operations Manager of Power Technique North America LLC.



As Service Administration & Process Coordinator BKU you will be responsible to implement the service processes in North America (US and Canada) and ensure that the SAP system is being properly used. Also, ensuring the Service Center Manager and Service Administrator are fully trained on new functionalities. You will collaborate with the SAP Act! team with any to resolve issues as needed.



Main mission & responsibilities:





* Achieve results as per objectives agreed upon with the BLM PTS



* Make sure the service processes are defined in agreement with the BLM PTS and understood/implemented in all Service Centers.



* Ensure the administration processes within the Service Centers and the usage of SAP system are well understood and implemented by the Service Administrators.



* As needed, train the Service Administrator and Service Center Managers when you identify a process GAP or whenever a change (new functionality) in the system is implemented.



* Identify GAPs and report them to the BLM to agree on a set of actions and ensure these are implemented accordingly



* Enforce the existing service processes in the Service Centers, define new processes as needed and make sure the Service Administrator and Service Center Manager are well trained on the usage of the SAP Act! Template. Focus should be given to:



* Check in & check out of units.



* Service job planning by using Planning Board and ensuring jobs are planned on a weekly basis.



* Report hours using MAM2 and making sure those hours are reported daily.



* Opening and closing of service jobs.



* Sub-contracting processes and inventory usage.



* WIP process review for each Service Center.



* You will be the point of contact for issues/escalations within SAP Act! for service.



* You will be the point of contact for the BLM and RVPs in regards to hours reporting, WIP status and service revenue status.



* You will be the point of contact for United Rentals for their refurbishment program.



Skills and experience



Supervisory Responsibility





This position requires the ability to coordinate teams with no direct reporting line.



Experience







* Strong service and operations experience



* 3-5 years of experience in service in process-oriented organizations



* You have worked in a large market and/or organization



* Experience working in SAP environment will be considered as a strong plus



* Experience coordinating teams of experienced people



Education







* Engineering degree will be considered a plus



* Software skills e.g. MS Office - SAP



* Excellent command of English is a must both oral and written.



Are we a good fit

*



* You are a proactive person



* You are a process driven person



* You can influence people that don t report directly to you



* You can work under high pressure



* You are customer driven and very supportive



* You are dynamic, result oriented and self-motivated person



* You have very good analytical skills



* You have good communication skills



* You have the willingness to travel on a regular base to support the business



* You are very open-minded in order to communicate with all the group organization.



* You are able to work well in a team situation.



* You have clear in mind the why you are applying to this position



* On top of this you have a positive attitude and your firmly believe that there is always a better way



Choose your career with us!
[[cmpnyIntro]]



City
Rock Hill, SC



Recruiter
alex.wilson@atlascopco.com



Hiring Manager
Rob Sulver

Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins Join us at the Home of Industrial Ideas.

Power Technique North America LLC is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis

Keywords: Power Technique North America, LLC, Rock Hill , Service Administration & Process Coordinator, BKU - Rock Hill, SC, Other , Rock Hill, South Carolina

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