Dynamics CRM Systems Engineer

Company: The Home Depot
Location: Catawba
Posted on: February 24, 2021

Job Description:

POSITION PURPOSE The Dynamics CRM Systems Engineer is responsible for collaborating with project teams to understand business needs & implement scalable, sustainable IT solutions within Dynamics CRM. This role is responsible for building, documenting, and rolling out solutions in alignment with project needs for the organization. MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES 10% - Planning & Analysis: Collaborates with project teams to understand business needs Researches latest CRM best practices to build scalable, sustainable solutions Performs data and systems analysis when necessary 30% - Delivery & Execution: Delivers results by configuring CRM to meet customer's needs, in a way that is supported and architected properly Documents KB articles on solutions built and provides training to support desk associates when necessary Performs internal IT testing in DEV and ports solutions to production once UAT sign off is received 50% - Support & Enablement: Collaborates with product and project teams to understand needs and deliver results Supports technology architecture design review efforts for project and product teams Leverages tools to monitor system job, power automate flows, and azure logic app failures to ensure performance of systems is stable Drives root cause analysis, debugging, support, and post-mortem analysis for service interruptions Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability Opens and manages vendor problem tickets to resolution Drives the production of in-house documentation around solutions Monitors tools and proactively helps teams struggling with systems issues Provides application support for software running in production Creates scripts and tools that drive automation and enable product teams and end users to move towards self service 10% - Learning: Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice) Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations NATURE AND SCOPE Typically reports to the Systems Engineer Manager or Sr. Manager. ENVIRONMENTAL JOB REQUIREMENTSEnvironment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Additional Minimum Qualifications: 3+ years of relevant work experience Familiarity with Dynamics CRM and configuration of the software Education Required: The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Years of Relevant Work Experience: 3+ years Certificates/Licenses: Microsoft Dynamics Certifications a Plus Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications: Professional experience as a Dynamics CRM Engineer Experience working as part of a collaborative, cross-functional, modern engineering team Experience installing and upgrading applications or databases and performing system maintenance Familiarity with system and environment analysis and design Familiarity with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts Familiarity with debuggers, runtime analysis, library systems, compiled programming, and software update tools Experience monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases Experience with operating system commands and utilities as well as scripting Experience with cloud platforms such as GCP and Azure Experience supporting a 24x7 retail operation Knowledge, Skills, Abilities and Competencies: Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Cultivates Innovation: Creating new and better ways for the organization to be successful Drives Results: Consistently achieving results, even under tough circumstances Global Perspective: Taking a broad view when approaching issues; using a global lens Interpersonal Savvy: Relating openly and comfortably with diverse groups of people Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder Self-Development: Actively seeing new ways to grow and be challenged using both formal and informal development channels Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

Keywords: The Home Depot, Rock Hill , Dynamics CRM Systems Engineer, Other , Catawba, South Carolina