Internet Support Specialist
Company: Comporium Communications
Posted on: May 6, 2021
Comporium is a diversified communications company providing a
Quintuple Play of five services -- voice, video, data, wireless and
security -- at the retail level; as well as, providing security
monitoring and media services for its industry customers. Under
this concept, the Comporium Group is uniquely positioned to offer
customers a one-stop-shopping for all their communications
needs.SUMMARYScreen all broadband internet troubles and any other
technical support requests, as needed. Communicate with customers
to resolve connection and email issues or request additional
customer assistance, as needed. Identify opportunities to provide
leads to Customer Service to upgrade existing customer's level of
service(s). Provide world class customer service and first call
- Respond to customer requests regarding internet troubles via
phone, email, chat, text and social media to resolve issues with
internet connectivity, email and other internet related issues, and
with regard to various operating systems.
- Properly document and capture customer interactions and contact
information via ticketing system.
- Recognize opportunities to upsell/upgrade customer's level of
internet service, as well as other services, in order to meet or
exceed customer lead objectives.
- Work with other departments within the Enterprise, including
but not limited to, Network, Engineering, CNOC, Testboard and
Plant, to identify, track and resolve customer issues and
- Perform other duties as required, including but not limited to:
Training, ReadyHome Lite, SMA, CNOC and other special projects, as
- Keep Team Supervisor informed as to the need for additional
training on internet related topics.
- Adhere to departmental guidelines, as related to attendance and
- High School Diploma/GED required; 2 year computer degree
- 1-2 years customer service in a technical environment and or
computer networking experience preferred.
- Must have excellent communication and interpersonal skills.
Must also have troubleshooting and computer skills.We firmly
believe that our company is only as good as the people we employ.
Join a company that values its employees and rewards them for a job
well done!Equal Opportunity Employer/Contractor Associated topics:
assist, assistance, client, information technology analyst,
information technology support, pc, support, support analyst,
technician i, technician iv
Keywords: Comporium Communications, Rock Hill , Internet Support Specialist, Other , Lancaster, South Carolina
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