Computer knowledge: Basic knowledge of computers is required as a
Hotel Front Desk Clerk. Hotel clerks will often use computers to
check in guests, create invoices and manage online bookings.
Communication: Strong verbal and nonverbal communication skills are
important as a Hotel Front Desk Clerk. Hotel clerks will use active
listening skills to understand the individual needs of each
customer. They will also use nonverbal skills to identify a guest's
satisfaction or dissatisfaction with their stay.
Customer service: Customer service skills are a requirement as a
Hotel Front Desk Clerk. Front desk clerks work with guests when
checking in, checking out and when guests request information from
the front desk.
Problem-solving: Guests will often come to the Hotel Front Desk
Clerk with problems. The ability to identify and overcome a problem
can be useful in the Hotel Front Desk Clerk role.
Strong work ethics: Punctuality, professionalism, and friendly
behavior with others. Hard working and dedicated towards work.
Greet/welcome guest with smile and friendly nature.
Ask guest about what type of room, number of people and nights will
Inform guest regarding motel rules and policies.
Check in guest using computer and motel check in software.
Ask guests for their picture government IDs/passport for
Scan IDs using special ID scanner or scan and print others forms of
IDs using printer.
Making sure guest check-in using their own IDs and not others.
Enter all the information about the guest in the motel check-in
Making sure to collect right amount of cash and giving right amount
of change to guest.
Guest paying using credit/debit: making sure name on credit/debit
card is same as on their IDs.
Enter or scan credit/debit card number and expiration correctly in
Charge guest using credit/debit card using card terminal.
Get the guest to sign the credit/debit receipt.
Print guest folio and ask them to sign all policies.
Make guest room keys using key terminal.
Inform guest of check-out time and fees for late check-out.
Direct guest to their room and inform them of all motel
Answer all phones and inform about availability, rates, and motel
Check online reservation when starting shift.
Charge online reservation according to the payment and cancellation
policies mentioned online.
Open online credit/debit card details and charge card using motel
Marking cards decline or other reasons as it appears online.
Enter online reservation which are successfully charged in the
motel check-in system using details from online reservation.
Set up breakfast before 6:00 am and keep breakfast and lobby
Audit all check-ins for the day and make necessary changes before
Motel Front Desk Clerk education and training requirements
Minimum High school diploma.
Relevant industries experience includes sales, customer service and
Paid on-the-job training for two days for minimum six hours.
Other job details
Night shift from 11:00 PM to 7:00 AM.
Two part-time positions available.