The Senior Eligibility Technician, under general supervision,
coordinates with Services Social Workers in the determination of
IV-E or HSF eligibility for Foster Care Placement Reimbursement and
Medicaid Assistance for those children in the custody of the
Department of Social Services, works in NC FAST to provide limited
eligibility work in Food and Nutrition Services, Medicaid and/or
Childcare. This worker must coordinate with the Family and
Children's Services Social Workers in the initial and on-going
eligibility determination for retroactive, as well as, continuing
medical assistance and reimbursement for TANF-Foster Care (IV-E)
and State (HSF) Foster Home funds. This worker will provide limited
caseload management duties in FNS, Childcare and Medicaid, provide
back up to appointment desk and help with reporting. If this worker
is assigned to a child welfare component, this worker will be also
be responsible for maintaining Foster Care and Adoption Assistance
As part of the recruitment process, an online skills assessment
is required to test the abilities needed to fulfill the essential
functions of this job. After completing the application, please
copy and paste the following link to complete the assessment:
Provides assistance in determining the funding source for foster
Maintains the foster care and adoption assistance Medicaid case
load for Union County, including new applications, monthly
re-certifications and terminations.
Serves as a support for the Child Welfare Services Staff and/or
Economic Services staff and supervisors.
Determines client/applicant eligibility for income maintenance
programs of limited variety and complexity such as the Low Income
Energy Assistance Program (LIEAP), Commodities Distribution
Program, FNS, Medicaid and the Crises Intervention Program (CIP)
for the Division of Social Services.
Interviews clients to obtain required information, explains the
programs, completes the application and verifies a limited amount
of qualifying data.
Refers clients to other agency staff.
Conducts interviews (face-to-face and via telephone) with
customers utilizing established interviewing techniques to
determine eligibility (also uses ex parte' information to determine
eligibility) for economic services assistance; and follows up with
customers within established guidelines.
Searches various systems to locate information regarding family
members and provides that to CPS Social Workers during
investigations as requested.
Serves as liaison to the local child support for In-Home
Services and Foster Care Social Workers.
Provides referrals, which require birth certificates and contact
information for Child support staff.
Provides updates for changes relating to placements and custody
of children as those changes affect child support enforcement and
provide information regarding payments and orders.
Processes requests for birth certificates for the Economic Staff
in the agency.
Coordinates with Services Social Workers in determining the
initial and ongoing Foster Care funding reimbursement source and
subsequent Medicaid aid program for AFDC-Foster Care (IV-E), State
(HSF) Foster Home or All COUNTY funds. IV-E and HSF Medicaid
programs require children to be citizens or qualified aliens. Once
child removal, placement and eligibility documentation has been
obtained and recorded by the Services Social Worker, Foster Care
files are set-up and forwarded by the child removal Social Worker.
These files include all required documents, as specified and
required by the Child Welfare Manual for the Foster Care Social
Worker, including, but not limited to, the DSS-5120, Determination
of Eligibility Documentation/Verification for Foster Care
Assistance Benefits and/or Medical Assistance Only workbooks.
Assesses customers' needs, makes appropriate referrals and
coordinates services available from other programs in a timely
manner; provides guidance and direction in crisis situations; and
appropriately defuses emotions and fosters customer readiness to
use available services and pursue self-sufficiency.
Evaluates and verifies information and assesses the validity of
customer documentation; applies federal, state, and county policies
and procedures within prescribed time frames with a minimal number
of errors, overdue applications, and case re-determinations.
Completes the AFDC Need and Income Determination portion of the
Determines whether the removal household would have received an
AFDC check in the month of removal, the DSS-5120 is returned to the
Services Social Worker for a Determination of IV-E Eligibility.
Once all Foster Care eligibility documentation is completed, the
Medicaid Eligibility Category and Certification Period are marked
by the Services Social Worker, the DSS-5120 is returned to the
Eligibility Technician to initiate the appropriate Medicaid aid
program for the child.
Keys a Child Support referral on all absent parents.
Oversees maintenance of Foster Care Medicaid files.
Assists with Medicaid evaluation and spin-offs for terminated
Foster Care children and
Adoption Assistance children who turn 18 years of age.
Responsible for ensuring current Medicaid certification periods
are entered into IMS and the DSS-5094.
Completes Corrective Action Adjustment Forms for action errors
affecting reimbursement from the State.
Completes auto newborns when hospital sends them over or client
reports to workers or front desk.
Documents case findings within established timeframes accurately
to reflect customer's situation and to substantiate verification of
all eligibility factors; and initiates and updates data in multiple
computer systems accurately (Compass and NC FAST).
Maintains and updates case records and management reports using
computer skills and documentation.
Performs other related duties as assigned.
Education and Experience:
Requires a High School Diploma or an acceptable equivalency
diploma (GED), and one (1) year of paraprofessional, clerical, or
other public contact experience.
Licenses or Certifications:
Typing 25 wpm
Basic Excel knowledge.
Education and Experience:
High School Diploma or an acceptable equivalency diploma (GED)
and two (2) years of paraprofessional, clerical, or other public
Licenses or Certifications:
Typing 30wpm; Basic Excel knowledge; NC FAST or other
eligibility determination system experience.
Fluent in Spanish and English.