Part Time Senior Eligibility Technician (FNS)

Company: Union County, North Carolina
Location: Monroe
Posted on: June 9, 2021

Job Description:

General Statement

The Senior Eligibility Technician, under general supervision, coordinates with Services Social Workers in the determination of IV-E or HSF eligibility for Foster Care Placement Reimbursement and Medicaid Assistance for those children in the custody of the Department of Social Services, works in NC FAST to provide limited eligibility work in Food and Nutrition Services, Medicaid and/or Childcare. This worker must coordinate with the Family and Children's Services Social Workers in the initial and on-going eligibility determination for retroactive, as well as, continuing medical assistance and reimbursement for TANF-Foster Care (IV-E) and State (HSF) Foster Home funds. This worker will provide limited caseload management duties in FNS, Childcare and Medicaid, provide back up to appointment desk and help with reporting. If this worker is assigned to a child welfare component, this worker will be also be responsible for maintaining Foster Care and Adoption Assistance Medicaid caseloads.

As part of the recruitment process, an online skills assessment is required to test the abilities needed to fulfill the essential functions of this job. After completing the application, please copy and paste the following link to complete the assessment:

https://www.ondemandassessment.com/link/index/JB-RG1SBVXNC?u=86102 Essential Functions

Provides assistance in determining the funding source for foster care payments.

Maintains the foster care and adoption assistance Medicaid case load for Union County, including new applications, monthly re-certifications and terminations.

Serves as a support for the Child Welfare Services Staff and/or Economic Services staff and supervisors.

Determines client/applicant eligibility for income maintenance programs of limited variety and complexity such as the Low Income Energy Assistance Program (LIEAP), Commodities Distribution Program, FNS, Medicaid and the Crises Intervention Program (CIP) for the Division of Social Services.

Interviews clients to obtain required information, explains the programs, completes the application and verifies a limited amount of qualifying data.

Refers clients to other agency staff.

Conducts interviews (face-to-face and via telephone) with customers utilizing established interviewing techniques to determine eligibility (also uses ex parte' information to determine eligibility) for economic services assistance; and follows up with customers within established guidelines.

Searches various systems to locate information regarding family members and provides that to CPS Social Workers during investigations as requested.

Serves as liaison to the local child support for In-Home Services and Foster Care Social Workers.

Provides referrals, which require birth certificates and contact information for Child support staff.

Provides updates for changes relating to placements and custody of children as those changes affect child support enforcement and provide information regarding payments and orders.

Processes requests for birth certificates for the Economic Staff in the agency.

Coordinates with Services Social Workers in determining the initial and ongoing Foster Care funding reimbursement source and subsequent Medicaid aid program for AFDC-Foster Care (IV-E), State (HSF) Foster Home or All COUNTY funds. IV-E and HSF Medicaid programs require children to be citizens or qualified aliens. Once child removal, placement and eligibility documentation has been obtained and recorded by the Services Social Worker, Foster Care files are set-up and forwarded by the child removal Social Worker. These files include all required documents, as specified and required by the Child Welfare Manual for the Foster Care Social Worker, including, but not limited to, the DSS-5120, Determination of Eligibility Documentation/Verification for Foster Care Assistance Benefits and/or Medical Assistance Only workbooks.

Assesses customers' needs, makes appropriate referrals and coordinates services available from other programs in a timely manner; provides guidance and direction in crisis situations; and appropriately defuses emotions and fosters customer readiness to use available services and pursue self-sufficiency.

Evaluates and verifies information and assesses the validity of customer documentation; applies federal, state, and county policies and procedures within prescribed time frames with a minimal number of errors, overdue applications, and case re-determinations.

Completes the AFDC Need and Income Determination portion of the DSS-5120.

Determines whether the removal household would have received an AFDC check in the month of removal, the DSS-5120 is returned to the Services Social Worker for a Determination of IV-E Eligibility. Once all Foster Care eligibility documentation is completed, the Medicaid Eligibility Category and Certification Period are marked by the Services Social Worker, the DSS-5120 is returned to the Eligibility Technician to initiate the appropriate Medicaid aid program for the child.

Keys a Child Support referral on all absent parents.

Oversees maintenance of Foster Care Medicaid files.

Assists with Medicaid evaluation and spin-offs for terminated Foster Care children and

Adoption Assistance children who turn 18 years of age.

Responsible for ensuring current Medicaid certification periods are entered into IMS and the DSS-5094.

Completes Corrective Action Adjustment Forms for action errors affecting reimbursement from the State.

Completes auto newborns when hospital sends them over or client reports to workers or front desk.

Documents case findings within established timeframes accurately to reflect customer's situation and to substantiate verification of all eligibility factors; and initiates and updates data in multiple computer systems accurately (Compass and NC FAST).

Maintains and updates case records and management reports using computer skills and documentation.

Performs other related duties as assigned.

Minimum Qualifications

Education and Experience:

Requires a High School Diploma or an acceptable equivalency diploma (GED), and one (1) year of paraprofessional, clerical, or other public contact experience.

Licenses or Certifications:

None Specified.

Special Requirements:

Typing 25 wpm

Basic Excel knowledge.

Preferred Qualifications

Education and Experience:

High School Diploma or an acceptable equivalency diploma (GED) and two (2) years of paraprofessional, clerical, or other public contact experience.

Licenses or Certifications:

None Specified.

Special Requirements:

Typing 30wpm; Basic Excel knowledge; NC FAST or other eligibility determination system experience.

Fluent in Spanish and English.

Keywords: Union County, North Carolina, Rock Hill , Part Time Senior Eligibility Technician (FNS), Other , Monroe, South Carolina