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Director- Sales Operations

Company: AmerisourceBergen Corporation - Corporate
Location: Fort Mill
Posted on: June 12, 2021

Job Description:

Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing


  • Directs and oversees the development of all sales & marketing operational procedures and policies.
  • Responsible for market and territory call plan coverage as well as performance and recognition processes for regional and corporate sales teams.
  • Leads all field sales communication efforts, specific to compensation, sales technology and sales onboarding.
  • Creates best practices in processes, works with sales leadership to improve sales effectiveness, communication and training; including customer interviews to solicit feedback on processes.
  • Develops processes to manage all organizational sales assignments data (by region, segment, division, manager, and sales representative); leads effort to enforce consistency within and across the regions.
  • Develops the process to maintain, update and communicate the prospects database and to support the sales cycle.
  • Works closely with the sales training director to determine and assess all field training needs.
  • Works collaboratively with Director, Sales Performance & Analytics to ensure field sales alignment, utilization, adoption and functional improvement.
  • Designs all sales force performance tracking mechanisms, reports and the distribution of data specific to sales compensation.
  • Responsible for new hire and transfer onboarding for Sales, Sales Operations and Sales Shared Services (equating to ~1,000 associates), including "Day 1" tactical needs up to, and including developmental planning and training
  • Helps communicate sales compensation plans and incentive payouts to respective segment leaders and sales associates.
  • Acts as liaison to Manager of Sales Force Automation to provide field sales automation and technology needs.
  • Designs sales and marketing reports for access via E-Sales Tool; plays a key role on CRM task force and helps train and prepare sales force for launch and utilization of new tools.
  • Provides guidance and counsel for Regional Sales Operations Directors; sets up and leads quarterly regional sales operation retreats.
  • Provides leadership and coaching to internal support staff.
  • Plays a key role with Marketing to develop a field communication process; helps design and craft new company branding initiative.
  • Works with marketing teams to ensure new sales resources are tested in the field with customers.
  • Works with regional leadership teams to ensure new sales resources are being utilized and provides feedback to both marketing and training team for further needs.
  • Develops and updates Sales Operations Manual; develops communication processes, reviews and prioritizes all communications to the sales associates; designs and communicates sales policies and procedures.
  • Directs sales force goal setting and forecasting process.
  • Directs all Inside Sales efforts.
  • Responsible for the National Sales Meeting, Year end Regional sales meetings, Trade Show and Program Launches.
  • Must be willing to travel several times a year.
  • Performs related duties as assigned.

What your background should look like


Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree Program; normally requires a minimum of six (6) years directly related and progressively responsible experience.


  • Understands retail trends and operating assumptions
  • Proven track record of leading large, integrated sales to large customers
  • Demonstrated history of operating as a business manager
  • Superior analytical skills relative to financial modeling; fluent in profitability calculations
  • Excellent organizational skills; attention to detail
  • Strong presentation and communication skills
  • Excellent integration, implementation and management skills
  • Excellent interpersonal skills
  • Working knowledge of computers necessary to operate effectively with company systems and programs

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.


Full time

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Keywords: AmerisourceBergen Corporation - Corporate, Rock Hill , Director- Sales Operations, Other , Fort Mill, South Carolina

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