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Residential Customer Contact Center Attendant

Company: Comporium Communications
Location: Lancaster
Posted on: June 12, 2021

Job Description:

Comporium is a diversified communications company providing a Quintuple Play of five services -- voice, video, data, wireless and security -- at the retail level; as well as, providing security monitoring and media services for its industry customers. Under this concept, the Comporium Group is uniquely positioned to offer customers a one-stop-shopping for all their communications needs.

SUMMARY

Responsible for providing customer service responses for all Comporium Services and Products to include, but not limited to: billing, sales, and services issues. Maintain strong knowledge on all Comporium Services and Products, and providing world class customer service and meet or exceed all sales objectives. Must be able to work a SECOND shift work schedule with a rotating weekend.

RESPONSIBILITIES

  • Respond to customer inquiries either by phone, text, email, social media or chat in a timely and professional manner to ensure customer inquiries or concerns are addressed in a satisfactory manner. This to include providing instructional information and billing assistance, as well as adherence to KPI's.
  • Responsible for meeting and/or exceeding sales goals.
  • Properly document and capture customer interactions and contact information.
  • Adhere to departmental guidelines as related to attendance and performance.
  • Notify Team Supervisor as to the need for additional training on Comporium products and services as needed.
  • Keep Team Supervisor informed of items requiring immediate attention or for the benefit of co-workers, including matters such as outages, equipment troubles and customer service issues.
  • Other duties as assigned.(ex. Outbound calling, new hire training, special projects)

REQUIREMENTS

  • High School Diploma/GED required
  • 1-2 years Customer Service and Sales preferred
  • Excellent computer, oral and written communication skills

We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done!

Equal Opportunity Employer/Contractor

Keywords: Comporium Communications, Rock Hill , Residential Customer Contact Center Attendant, Other , Lancaster, South Carolina

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