Residential Customer Contact Center Attendant
Company: Comporium Communications
Posted on: June 12, 2021
Comporium is a diversified communications company providing a
Quintuple Play of five services -- voice, video, data, wireless and
security -- at the retail level; as well as, providing security
monitoring and media services for its industry customers. Under
this concept, the Comporium Group is uniquely positioned to offer
customers a one-stop-shopping for all their communications
Responsible for providing customer service responses for all
Comporium Services and Products to include, but not limited to:
billing, sales, and services issues. Maintain strong knowledge on
all Comporium Services and Products, and providing world class
customer service and meet or exceed all sales objectives. Must be
able to work a SECOND shift work schedule with a rotating
- Respond to customer inquiries either by phone, text, email,
social media or chat in a timely and professional manner to ensure
customer inquiries or concerns are addressed in a satisfactory
manner. This to include providing instructional information and
billing assistance, as well as adherence to KPI's.
- Responsible for meeting and/or exceeding sales goals.
- Properly document and capture customer interactions and contact
- Adhere to departmental guidelines as related to attendance and
- Notify Team Supervisor as to the need for additional training
on Comporium products and services as needed.
- Keep Team Supervisor informed of items requiring immediate
attention or for the benefit of co-workers, including matters such
as outages, equipment troubles and customer service issues.
- Other duties as assigned.(ex. Outbound calling, new hire
training, special projects)
- High School Diploma/GED required
- 1-2 years Customer Service and Sales preferred
- Excellent computer, oral and written communication skills
We firmly believe that our company is only as good as the people
we employ. Join a company that values its employees and rewards
them for a job well done!
Equal Opportunity Employer/Contractor
Keywords: Comporium Communications, Rock Hill , Residential Customer Contact Center Attendant, Other , Lancaster, South Carolina
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