Inside Rental Coordinator

Company: Blanchard Machinery Company
Location: Rock Hill
Posted on: January 16, 2022

Job Description:

Overview: The Inside Rental Coordinator provides sales support for the Cat Rental Store (CRS). This position handles transactions for customers over the phone and in person. The Rental Coordinator plays a critical role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area.Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:Competitive Pay.Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.Exposure to world-class CAT training and development.A friendly and supportive work environment.Continuous exposure to learning and new technologiesOpportunities for advancement Responsibilities: What You Will Do:Manage the process to rent equipment or arrange for provision of service to customer.Builds strong relationships with customers by understanding customer needs, recommending the most suitable and safe equipment for the application, promoting add-on equipment as appropriate and arranging rental.Act as a resource for customers by explaining rental fees, basic operation or machine description.Engage with customers via phone, portal, email, text and chat to respond to requests, resolve issues, and answer questions.Arrange and handle payments and balance daily receiptsSupport and build strong relationships with co-workers to include: Outside Sales Team and Product Support Staff.Prepare rental forms and contracts, compute charges/ service rates and maintain all documentation.Support and build strong relationships with co-workers to include: Outside Sales Team and Product Support Staff.Keep current on knowledge of competitive pricing and trends.Update/call overdue list daily and alert supervisor of overdue contracts.Keep showroom and equipment clean and organized.Comply with government safety requirements and other regulations, as well as store security and report safety violations to supervisor.Qualifications:High school diploma required, college degree preferred.Must be self-motvated, energetic, have a solutions oriented mindset, strong time management and organizational skills and a commitment to excellent customer service.Excellent verbal/written and interpersonal communication skills.Ability to work with all levels of employees, management and customers in a positive, professional and effective way.Knowledge of Caterpillar industry, equipment, basic mechanics, and the local market preferred.Proficiency with Microsoft Office. Ability to use in-house computer systems with training.Demonstrated understanding of usage and application of rental equipment and services offered.Previous rental experience is desired.Knowledge of construction phases to properly advise on applications is a plus.Knowledge of common equipment failure problems and how to resolve them is a plusAbility to quickly recognize product differences the advantages/disadvantages of particular applications.

Keywords: Blanchard Machinery Company, Rock Hill , Inside Rental Coordinator, Other , Rock Hill, South Carolina