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Escape Room Games Master - Pineville, NC

Company: Spare Time Entertainment
Location: Pineville
Posted on: September 22, 2022

Job Description:

  • Ensure that the Escape Rooms are prepared for the guest experience and are clean and neat after exit.
  • Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).
  • Answer phones, check call reservations and answer messages to ensure that all reservations are booked promptly
  • Greet each guest promptly upon their arrival.
  • Accept payment from the guests, ensuring that all payments are recorded and accounted for.
  • Encourage guests to post on Facebook, Twitter, Instagram, and Trip Advisor to increase visibility of Spare Time in the market as an adventure attraction.
  • Ask each guest to sign a waiver, ensuring that it is filled out completely.
  • Invite guests to be seated and receive refreshments before/after their adventure.
  • Guide guests through their adventure, including a brief synopsis of the game scenario, tracking guest progress through the game, and giving hints using a microphone as needed to ensure that guests have a successful experience.
  • Seek guest information that will benefit our marketing efforts i.e. email address, guest demographics.
  • Bring creative ideas forward to optimize the environment and experience for our guests, and our employees.
  • Work with guests to resolve issues that may lead to a less optimal guest experience and seeking manager's advice when additional assistance is needed.Required
    Preferred
    Job Industries
    • Media & Entertainment

Keywords: Spare Time Entertainment, Rock Hill , Escape Room Games Master - Pineville, NC, Other , Pineville, South Carolina

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