Insurance Customer Service Representative
Company: Sitel Group
Location: York
Posted on: September 22, 2022
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Job Description:
Why Sitel Group?
At Sitel Group we deliver leading CX solutions to global insurance
clients that offer their consumers an array of products including
life, property and casualty, long-term care, retirement planning,
investments, roadside assistance and warranty one of the largest
global providers of customer experience (CX) products, we invest in
YOU by covering the cost of your insurance license, so that you can
provide support to customers of some of the world's most well-known
insurance brands.
This is a great opportunity for you to learn, lead, and grow. We
invest in our people by providing paid training and the opportunity
to take the multi-state insurance license. By covering the cost of
the insurance test and licensing our new associates have an
opportunity to focus on what matters most; their career growth.
Grow with us! All our calls are inbound calls only- no cold
calling.
At Sitel, our talent is our strategic differentiator. By bringing a
diversity of perspective through our people and ideas, we create an
environment of support and learning where all of our differences
are valued. Sitel is proud to be an Equal Opportunity
workplace.
About the Benefits
Pay: $15/hr
Licensing increase potential increase to $17/hr
100% Paid Professional Training
Health Benefit
401K retirement plan with company match
Employee discounts
Referral bonuses
SitelFit wellness program
Educational benefits
Internal Mobility (84% of our managers are promoted within)
Your Impact at Sitel Group
We believe experiences are everything, and that happy associates
are successful ones. That's why we give our people the tools and
the freedom to learn, grow, have fun and be themselves.
GROW AS YOU GO. We invest in you, with internal programs, training,
and initiatives to develop your skills and help you reach your
goals. We promote from within. We provide you with the tools,
skills, and resources to develop, both professionally and
personally. You choose where you want to go; we help you get
there.
BE BOLD, BE YOU. #SitelLife represents our commitment to our people
-to YOU. It's about coming exactly as you are. We empower everyone
to live their truth, be themselves and use their voice -and we give
them a platform to do so.
WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a
better place and empower others to do the same. We are
mission-driven -and we leverage the power of our people to make a
positive impact in the communities in which we live and work.
GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and
reward our people for the hard work they do every day. We offer
benefits to keep you healthy and happy, such as paid time off and
referral bonuses. Plus, fun perks like employee discounts.
MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive
conversation. We encourage you to speak up -and we listen when you
do. Through MAX, our global community, we leverage our people's
innovative ideas, experiences, and feedback to shape and drive the
future of Sitel Group.
As a trusted global employer, we'll create the best match for you
based on your experience and preferences, including full time
daytime and evening shifts. After applying*, you'll complete our
video interview where we'll get to know each other better. Be sure
to look for an email from ...@hirevue.com for your personal link.
After you complete your interview, our team will review your
application and be in touch after 24 hours to discuss which
position best matches your skill set. Sitel Group has more than 20
years of experience hiring for our customer support roles - our
modernized application technology benefits our customers and
you!
Location Requirements
Must reside within 100 miles of the Sitel Spartanburg. Location:
895 Springfield Rd, Spartanburg, SC 29303
*With your job application, you may see some communications come
from Sitel Group as well as SYKES.
Core Responsibilities
Interact with customers, clients, insurance carriers and internal
sources to provide coverage information and provide policy
recommendations where necessary
Complete a variety of day-to-day client service transactions,
including policy endorsements, certificates, binders, cancellations
or other necessary tasks as needed
Complete carrier certifications to obtain "Ready to Sell Status"
for multiple insurance providers
Weekly review of quality standards, metrics, and performance
Qualifications
Ability to complete pre-licensing courses and pass the applicable
state exam and background screenings by state.
Organized self-starter who is dedicated to studying on their own
and comfortable in a continuous-learning environment
Strong communication skills, including the ability to navigate
between screens while assisting customers
High school diploma (or GED equivalent)
Must pass a background check and drug screening
Mission
Our mission is to empower brands to build stronger relationships
with their customers by creating meaningful connections that boost
brand value.
Engagement, we believe, is a direct outcome of the empathy created
when teams - invested in the delivery of your brand promise - work
with a deep understanding of your customers and their unique needs.
By bringing people, data and technology together, we create
compelling experiences for your customers in the moments that
matter.
EEO
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.
Licensed Insurance Agent (No license Required)
Insurance Customer Service Representative Associated topics: agente
de servicio al cliente, associate, call center, customer service,
phone, platform support, rep, representative, system support,
technical support
Keywords: Sitel Group, Rock Hill , Insurance Customer Service Representative, Other , York, South Carolina
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