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Taxpayer Assistance Officer

Company: SC Department of Revenue
Location: Rock Hill
Posted on: November 21, 2022

Job Description:

*Apply through our site for application to be reviewed.**Who We Are*The South Carolina Department of Revenue (SCDOR) collects 95% of the states General Fund, making the Palmetto State a better place to live, work, and play. We strive to be a trustworthy partner to our customers and an innovative workplace that empowers our employees to reach their highest potential. We offer ample opportunities for growth and development along with flexible work schedules and tuition assistance so that our diverse, productive workforce can best serve all South Carolinians.*Job Purpose*Provide customer service to taxpayers through the Taxpayer Service Centers in a courteous and professional manner with a focus on the security of taxpayer data.*Job Description** Provide customer service to help resolve tax related questions and issues* Register taxpayers for licenses and tax accounts* Examine basic returns and collect revenue due the state for Individual Income, Sales & Use, Admissions, Special Events and Withholding taxes* Use tax systems to adjust and/or correct taxpayers' accounts* Make suggestions and/or recommendations to improve existing practices or processesYou will receive training on tasks and duties via classroom settings, computer based exercises, and on-the-job exposure.*Minimum and Additional Requirements**Requires one of the following: *A high school diploma and work experience that is directly related to the area of employmentA bachelor's degree* Academic degrees must be from an accredited institution of higher learning.*Preferred Qualifications*Preferred qualifications are not required but are considered when setting a starting salary within the hiring range.* *Highly Preferred: *Customer service experience* Must be able to sit or stand for long periods of time* Considerable knowledge of office/business practices, procedures, and equipment* Basic knowledge of SC tax laws, forms and online computer systems* Effective written and oral communication skills with internal and external customers* Must be able to use customer service skills in line with SCDOR standards to provide professional and courteous service* Ability to provide customer service with a calm, professional appearance and to handle problems tactfully* Ability to handle cash and make change* Must be able to multitask and work well with others while also demonstrating strong time management skills*Additional Comments** *Career Development Plan: * This position is part of a career development plan with opportunities for advancement.* *Background Check: * SCDOR employees are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check to include fingerprinting.* *EEO: * It is the policy of the SCDOR to provide equal employment opportunities to all employees and applicants without regard to age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.Job Type: Full-timePay: From $29,061.00 per yearBenefits:* 401(k)* Dental insurance* Health insurance* Health savings account* Life insurance* Paid time off* Vision insuranceSchedule:* Monday to FridayWork Location: One location

Keywords: SC Department of Revenue, Rock Hill , Taxpayer Assistance Officer, Other , Rock Hill, South Carolina

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