Customer Safety Training Administrator (Remote)

Company: Sunbelt Rentals, Inc.
Location: Pineville
Posted on: March 18, 2023

Job Description:

Join Our Team Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities Job Description Summary Position Responsibilities: --- Manage upgrades and testing, troubleshooting, and ensuring system accessibility in supporting critical customer's education needs. --- Analyze and assess operational needs and lead the optimization of full CST functionality --- Runs system reports and develops custom reports as needed --- Conducts system monitoring to ensure user training data is accurate --- Develops and maintains system and user procedures, guidelines, and documentation. --- Lead workstreams for complex learning management system upgrades with minimal impact on customers. This includes the future migration to a new CST Administrator. --- Serve as a subject matter expert (SME) on Sunbelt's learning management system, understanding system functionality and configuration options. Manage new releases ensuring that Sunbelt is capitalizing on new features and functionality. Communicates changes as needed to appropriate user groups --- Ensure system scalability and stability by developing and enforcing standards, policies, processes, workflows and advanced reporting for the learning management system. --- Provide best in class customer service by responding timely and accurately as the escalation point for Level-2 Customer Care Center needs and where appropriate, customers. This may include reporting or tracking inaccuracies, learning plan issues, system functionality concerns, etc. with a focus on first-time resolution. --- Manage vendor relationship and deployment of third-party courseware vendors and internally developed courses. --- Remain current on CST Administrator industry trends, vendors and best practices ensuring that Sunbelt's platform is best-in-class relative to emerging technologies. --- Upload and test online content before publishing to the production environment. Maintain all control documentation. --- Configure, generate, and distribute custom reports and dashboards for internal and external use with a focus on controlling, monitoring and auditing the training program, and providing the necessary information to customers so they can proactively manage their employee training programs and budgets. --- Assist in the development of quality standards and documented procedures related to the operation and functionality of the CST Administrator. Education & Experience: --- Bachelor's degree required (preferred: Instructional Technology, IT, Communications) --- A minimum of 3-5 years safety training administrative experience with Cornerstone On-Demand (preferred) or an equally complex customer safety trainer --- Demonstrated working knowledge of data management and data migration --- Experience in content management, SCORM and/or AICC content standards --- Excellent verbal and written communication skills and ability to communicate to all levels of the organization --- Ability to autonomously scope, implement and prioritize approved projects based on business needs. --- Proven business process, analytical and problem-solving skills with attention to details in all aspects of their work --- Proficiency with Microsoft Office: Outlook, Word, Excel, SharePoint and PowerPoint --- Team-oriented with ability to work in a cross-functional, collaborative team environment that is customer service solution focused Physical Demands: Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt's safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected ground Base Pay Range: $58,480.00 - 80,410.00 Gear up for an exciting career Sunbelt Rentals supports service members. Veterans encouraged to apply. If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

Keywords: Sunbelt Rentals, Inc., Rock Hill , Customer Safety Training Administrator (Remote), Other , Pineville, South Carolina