Medical Equipment Customer Service Representative
Company: Rotech Healthcare Inc.
Location: Lancaster
Posted on: May 24, 2023
Job Description:
About Rotech
Rotech Healthcare Inc. is a national leader in providing
ventilators, oxygen, sleep apnea treatment, wound care solutions,
diabetic solutions and home medical equipment. We help patients
lead a more comfortable and productive life by keeping them engaged
in their care and empowering them to manage their health and
treatment at home. Rotech provides high quality medical products,
services and outstanding customer care through hundreds of
locations across 45 states. For additional information, visit our
company homepage
Overview and Responsibilities
Job SummaryWe are seeking a dedicated Customer Service
Representative to join our team. In this position, you are
responsible for performing all tasks and communication related to
intake of patient information concerning the service of durable
medical equipment and respiratory products and supplies with
patients/clients, co-workers, and referral sources as it relates to
patient services and third party reimbursement. Essential Job
Duties and Responsibilities(Reasonable accommodations may be made
to enable individuals with disabilities to perform these essential
functions. Please note this job description is not designed to
cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.)
- Assists with updating respiratory grid
- Clears previous day's route and checks all paperwork for
accuracy and completeness
- Communicates with patients/clients and referral sources both
verbally and in writing to ensure patient/client questions and
concerns are processed in a timely manner
- Completes SOPs/CMNs and documents on tracking log
- Complies with all applicable company policies and procedures to
meet JCAHO and company standards
- Coordinates all patient information, processes paperwork,
including preparation of file for Billing Department, and completes
batch reports for UPS deliveries
- Maintains referral log
- Monitors office supplies
- Prepares deposit for location on a weekly basis
- Prepares invoices for next day routes
- Processes paperwork-confirms tickets, inputs new patient
set-ups, and assembles charts
- Provides service for all retail/walk-in equipment requests
- Provides technical assistance to customers
- Verifies Medicare, Medicaid, and private insurance coverage
information
- Works with outside agencies to resolve customer issues
- Performs other duties as assigned
Qualifications
Employment is contingent on
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
- Valid driver's license in state of residence with a clean
driving record (when applicable for the position)Required Education
and/or Experience
- High school diploma or GED equivalent, requiredPreferred
Education and/or Experience
- Experience with medical equipment, preferred
- Experience with medical billing practices and of billing
reimbursement, preferred
- Experience in medical field and administrative record
management, preferred
- One year of related work experience, preferred
- Medical terminology, preferredSkills and Competencies
- Accurately perform simple mathematical calculations
- Effectively communicate in English; both oral and written
- Interpret a variety of communications (verbal, non-verbal,
written, listening and visual)
- Maintain confidentiality, discretion and caution when handling
sensitive information
- Multi-task along with attention to detail
- Self-motivation, organized, time-management and deductive
problem solving skills
- Work independently and as part of a teamMachines, Equipment and
Technical Abilities
- Email transmission and communication
- Internet navigation and research
- Microsoft applications; Outlook, Word and Excel
- Office equipment; fax machine, copier, printer, phone and
computer and/or tabletPhysical Demands
- Lift and carry office equipment at times
- Requires lifting (minimum of 35 pounds) and transporting of
patient equipment
- Requires contact with patients and equipment with potential
exposure to contagious pathogens
- Requires sitting, walking, standing, talking and listening
- Requires close vision to small print on computer and/or tablet
and paperwork
Rotech Information
Benefits
- 401k
- Medical, Dental and Vision
- Life Insurance and Disability
- Generous Paid Time Off and Paid Holidays
- Employee Discount Program
- Employee Recognition Program
- Bonus and Incentive Opportunities Make the Right Move and
Submit your Resume Today! The hiring manager reviews resumes and
contacts applicants that have related experience to the applied
position. To view the status of a position that you submitted your
profile to, . We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected
Veterans and Individuals with Disabilities. Rotech Healthcare Inc.
recruits, employs, trains, promotes, transfers, separates from
employment and compensates employees without regard to membership
in, association with, or perception of race, color, age, gender,
gender identity, religion, creed, national origin, ancestry,
citizenship, marital status, veteran status, sexual orientation,
physical or mental disability, pregnancy or any other personal
characteristic protected by applicable federal, state and local
laws governing nondiscrimination in employment in each locality
where Rotech has employees.
Keywords: Rotech Healthcare Inc., Rock Hill , Medical Equipment Customer Service Representative, Other , Lancaster, South Carolina
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