NOC Technician-Multiple Shifts
Company: Global Linking Solutions, Inc. (GLS)
Location: Rock Hill
Posted on: November 18, 2021
GLS is a managed service provider founded in 1998. Our focus is
on the development of optimized designs that drive security,
performance and savings through managed network solutions.We
support over 80,000 globally deployed endpoints out of our Network
Operations Center (NOC) and Security Defense Center (SDC) in
Charlotte, North Carolina and our facility in Knoxville, Tennessee.
We have deployed over 30,000 of those nodes ourselves. Customers
who partner with GLS perform better, their IT operation is more
efficient, and their company is poised for a smooth transition into
the cloud.Our people and processes are what differentiates GLS from
our competitors. The GLS leadership team has over 100 years of
experience in voice and data networking. We deploy a stratified NOC
and SDC with a multi-tier structure of support technicians. Our
project management and engineering teams leverage our specialized
tool set to deliver smooth network transitions and rollouts.
Finally, our reporting and analysis team actively engages IT
operations and planning with meaningful and timely performance data
and analysis. Our operations teams are dedicated to customer
satisfaction and work hard to customize our proven processes and
tools to perfectly match each customer unique requirement. This is
your opportunity to join Team NOC.We are currently working to fill
multiple first shift openings for our NOC Technician role.-- Prefer
a minimum of 2 years NOC environment experience or IT equivalent
knowledge.-- We require energetic, hard workers with a positive
attitude to perform technical problem resolution in a high stress
environment, including analysis, trouble isolation and
repair.Duties will include acting as a Customer Advocate in a
24x7x365 Network Operation Center.NOC Technician
- The successful applicant will perform proactive monitoring,
configuration management and fault resolution of assigned client
networks. Additional responsibilities include:
- Performs customer advocate duties while maintaining a positive
and professional manner at all times, during high stress
situations. Takes calls and provides status from and to customers
on a regular basis.
- Works in conjunction with internal and external resources to
the company technicians/engineers to troubleshoot and resolve
- Has direct interaction and escalates troubles internally and
externally on behalf of the customer.
- Maintains workload through a queue, detailing each ticket with
notes of steps taken, test results and resolution data.
- Works tickets on a routine basis and may request support of
- Contribute to realizing departmental company goals and
- Other duties may be assigned.
- Multilingual ability a plus. (Spanish, German, French)The NOC
technician will be required to work alternate shifts after
preliminary training which could include weekends. Starting pay is
$12 an hour. Upon successful completion of the 90-day training
program this position will move to $13.46 an hour.GLS offers an
attractive benefits package for employees who qualify.Benefits
include:MedicalDentalVisionFlex SpendingLife Insurance401K after 1
year of employmentPaid Time OffJob Type: Full-timePowered by
Keywords: Global Linking Solutions, Inc. (GLS), Rock Hill , NOC Technician-Multiple Shifts, Professions , Rock Hill, South Carolina
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