Service Desk Analyst
Company: LPL Financial
Posted on: November 19, 2021
Are you interested in providing top-notch IT support to our LPL
employees, using problem solving skills in a fast-paced
environment? Do you enjoy working with cutting-edge technology and
being part of a team that is working to transform and do things
differently? If so, this is your opportunity to be part of a great
LPL Financial (Nasdaq: LPLA) was founded on the principle that the
firm should work for the advisor, and not the other way around.
Today, LPL is a leader* in the markets we serve, supporting more
than 19,000 financial advisors, 800 institution-based investment
programs and 450 independent RIA firms nationwide. We are steadfast
in our commitment to the advisor-centered model and the belief that
Americans deserve access to objective guidance from a financial
advisor. At LPL, independence means that advisors have the freedom
they deserve to choose the business model, services, and technology
resources that allow them to run their perfect practice. And they
have the freedom to manage their client relationships, because they
know their clients best. Simply put, we take care of our advisors,
so they can take care of their clients.
At LPL Financial, we care about our employees! The Tech Support
Analyst primary function is to provide IT Support to LPL internal
employees, resolving or escalating issues in a timely and
professional manner over multiple channels of communication.
Secondarily, this role will support and participate in internal IT
activities such as helping rollout and drive user adoption to new
technologies, ensuring new hires success with IT needs when they
start at LPL, and assist in building a robust knowledge base that
we be leveraged as we introduce automation and AI.
Receive, log and manage incoming contacts from internal staff
through multiple channels including phone, reservation, customer
initiated incidents, and Chat.
Provide exceptional customer service to LPL internal business
partners by troubleshooting IT related problems from LOB
application, MS Suite and VPN for remote users, to hardware such as
mobile phones, laptops, PCs and printers.
Research calls and requests providing statuses and escalation
options to end users of existing issues.
Maintain a high degree of customer service for all support queries
and adhere to all service management principles, and standard
Drive continuous improvement by thinking out of the box for
potential solutions or ideas around reducing volume to the service
desk and contribute to our knowledge base by writing and submitting
What are we looking for?
We want eager technologists who possess and apt for troubleshooting
all ranges of technical issues, while providing excellent customer
service. We are looking for people who thrive in a fast-paced
environment , are client-focused , team-oriented , and comfortable
interfacing with senior executives , executing a world-class
experience and delivering value to the business.
Two years of Tech Support experience or relevant experience
Demonstrated expertise with the management and support of Microsoft
Active Directory Domains, Microsoft Office, Office 365, corporate
networks, and mobile device technology
Previous experience supporting mobile, desktop, VDI, or similar
Strong communicator with excellent documentation, troubleshooting
and problem solving skills.
Working knowledge of various Windows OS and hardware for PC
environments, principles and terminology of networking and mobile
An Associate 's Degree, Certificate, or Boot Camp in Computer
Science or related field preferred
At LPL, we believe that objective financial guidance is a
fundamental need for everyone. As the nation 's leading independent
broker-dealer, we offer an integrated platform of proprietary
technology, brokerage, and investment advisor services. We provide
you with a work environment that encourages your creativity and
growth, a leadership team that is supportive and responsive, and
the opportunity to create a career that has no limits, only amazing
We are - one team on one mission. We take care of our advisors, so
they can take care of their clients.
Because our company is not too big and not too small, you can seize
the opportunity to make a real impact. We are committed to
supporting workplace equality, and we embrace the different
perspectives and backgrounds of our employees. We also care for our
communities, and we encourage our employees to do the same. This
creates an environment in which you can do your best work.
Want to hear from our employees on what it 's like to work at LPL?
- Watch this !
We take social responsibility seriously. Learn more here
Want to see info on our benefits? - Learn more here
Join the LPL team and help us make a difference by turning life 's
aspirations into financial realities. Please log in or create an
account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lp
lfinancial.com email address and will never conduct an interview
online or in a chatroom forum. - During an interview, LPL will not
request any form of payment from the applicant, or information
regarding an applicant 's bank or credit card. - Should you have
any questions regarding the application process, please contact LPL
's Human Resources Solutions Center at (800) 877-7210.
Keywords: LPL Financial, Rock Hill , Service Desk Analyst, Professions , Richburg, South Carolina
Didn't find what you're looking for? Search again!