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Senior Analyst, Benefits Leave Administration - Charlotte, NC

Company: XPO Logistics
Location: Pineville
Posted on: June 22, 2022

Job Description:

-- -Solutions driven success.-- -XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you--------re looking for a growth opportunity, join us at XPO.-- --- -As the Senior Analyst, Benefits Leave Administration you will support the day-to-day disability and leave administration processes for employees in the US and Puerto Rico, including Short and Long-Term Disability, FMLA, and company sponsored leave programs.-- - You--------ll ensure outsourced services are provided in accordance with Plan requirements, contract terms and compliant with state and local leave policies, research any potential service delivery issues and ensure timely resolution.-- - You--------ll leverage your interpersonal skills to build strong relationships internally and externally, while collaborating on cross-functional teams as an expert on various leave related processes. This is an opportunity for you to roll up your sleeves and grow as a professional, ensuring a bright future for yourself and for XPO. -- -Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan. -- -What you--------ll do on a typical day:

  • Manage the daily operations of the Leave Third Party Administrator (TPA)
  • Review and research all leave related escalations from managers and HR partners and coordinate resolution efforts with Leave TPA
  • Provide subject matter expertise and education to employees and management
  • Contribute to the development and implementation of new processes and procedures to achieve
  • Review disability pay calculations and collaborate with payroll department to ensure accuracy of pay; develop and implement new payroll processes and procedures as needed
  • Analyze Leave TPA performance levels, and recommend enhancements to policies
  • Produce and manage reporting metrics and analytics for all leave cases
  • Assist in the design and implementation of new LOA policies and programs
  • Monitor and manage case resolution within performance standards
  • Ensure all leave processes are documented and adhere to policy and compliance standards
  • Deliver exceptional customer experience, resulting in a high level of customer satisfaction-- - What you need to succeed at XPO:At a minimum, you--------ll need:
    • Bachelor's degree or equivalent related work or military experience
      • 2 years of experience in leave administration, with a strong emphasis on vendor management, customer service, continuous improvement and compliance monitoring
      • Experience with HR and payroll systems, such as SuccessFactors or similar.
      • Experience with federal, state and local leave and disability laws (ADA, FMLA, etc.)
      • Advanced proficiency in Microsoft Office (Excel, Word and PowerPoint)It--------d be great if you also have:
        • Bachelor--------s degree or equivalent combination of education and experience
        • CEBS, SPHR, PHR, SHRM-SCP, or SHRM-CP Certification
        • Strong service orientation, excellent interpersonal and communication skills, and the ability to communicate potentially detailed and complex information to others
        • Strong analytical skills and ability to understand technical requirements
        • Outstanding project management skills; ability to work independently and prioritize/organize workload to consistently meet deadlinesBe part of something big.-- -We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.-- -All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.-- -
          -- -The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.-- --- -
          -- -Review XPO's candidate privacy statement-- --- -PandoLogic. Keywords: Compensation / Benefits Analyst, Location: Pineville, NC - 28134

Keywords: XPO Logistics, Rock Hill , Senior Analyst, Benefits Leave Administration - Charlotte, NC, Professions , Pineville, South Carolina

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