Application Support Analyst - Charlotte, NC

Company: Digital Technology Solutions
Location: Charlotte
Posted on: May 4, 2025

Job Description:

DTS is looking for experienced Application Support Analyst for Direct Client position based in Charlotte, NC

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.

Job Description:
Summary

Responsible for steady state application production support activities including, access management, audits, incident management, change management, event communications, etc. Collaborates closely with technology and business partners to analyze tactical and strategic solutions; uses that information, along with technology strategies to formulate solutions to meet business needs. Provides direction and oversight to Sustain teams to design, develop, deploy, and maintain solutions that meet applicable business requirements. Allocates and directs resources to accomplish tasks and maintains control of Change Management process. Responsible for resolving issues, mitigating risks, and escalating issues/risks when appropriate. This is a mid-level to senior-level position that will report to either a Technology Operations Manager or Director.

Responsibilities

Assess, plan and communicate steady state upgrades/patches to key stakeholders and senior management.
Develop and document tagging specifications for web and mobile app tracking, ensuring alignment with business and marketing objectives
Configure and deploy analytics tags using the Adobe Experience Platform
Oversee end to end availability of all application and infrastructure components.
Act as an Ally methodology process expert to participate in Discovery Phase to assist with scoping effort for application teams.
Create detailed tagging specifications outlining data layer requirements, variables, and event tracking
Review existing workflow and systems to reduce duplication of effort and inefficiencies.
Analyze new technology solutions and Leverage existing technology to drive completion of business goals.
Utilize Adobe Analytics and other reporting tools to validate data and provide insights
Act as an owner and single point of contact for Ally business users for platform availability.
Support homegrown and COTS databases on Oracle, SQL Server and exadata.
Act as an Ally methodology and process expert to develop technical solutions with a consultative approach..
Manage application severity incidents and bring to a quick resolution by partnering with cross-functional IT Team and LOB partners to manage application severity incidents to quick resolution.
Review and approve root cause analysis and preventative action items.

Qualifications

3+ years of IT infrastructure experience preferred.
Broad and deep understanding of technical concepts in multiple specialized fields to develop technical solutions with a consultative approach.
Working knowledge of all aspects of the development life cycle and an exposure to various current software development methodology approaches.
Proficiency with incident management, root cause analysis and resolving production application issues with both short term and long-term solutions.
Proficient with standard development tools.
Ability to multi-task in a fast-paced environment while prioritizing work items appropriately.
Ability to manage and support enterprise business applications by leveraging internal and external teams along with third-party vendor solution.



DTS offers excellent compensation package.

Contact :

Ajay Bharbutta
Team Lead
Digital Technology Solutions
248-243-1381

Keywords: Digital Technology Solutions, Rock Hill , Application Support Analyst - Charlotte, NC, Professions , Charlotte, South Carolina