PTS Parts Specialist - Rock Hill, SC
Company: Power Technique North America, LLC
Location: Rock Hill
Posted on: February 13, 2019
Power Technique Service is involved in each step of the Product Life Cycle to ensure proper ongoing support to our Customers:
1. New Product Development: ensure that the parts set up and supply chain is completed before the product launch
1.1 Provide relevant inputs from marketing for the specific new Capital Equipment project out of the general master specifications
1.2 Ensure the implementation of PTS Master Specifications during the development stage of a new product
1.3 Provide input on request of D&D/Technical Support and follow up
1.4 Spare parts and consumables identification including creation and breakdown of assemblies (in cooperation with Technical Support team), kits definition and creation
1.5 Provide input on parts volume (in cooperation with PTS Purchasing)
1.6 Create spare parts master data and support PTS purchasing on completing the supply chain (parts in stock)
1.7 Parts/kits/consumables pricing classification and set up
2. Parts Maintenance (Equipment in Serial Production): ensure to fill the gap in case of master data updates and/or, product modifications
2.1 ECNs (Engineering change notifications) on request of D&D/PCs
2.2 Parts and consumables replacement or discontinuing (on request of PTS Purchasing), set up of new parts and/or consumables
2.3 Parts and consumables pricing classification and set up (new parts or modified parts - new supplier/new cost)
3. Product Phase Out: define a clear phase out policy including pricing set up, to apply and communicate to our CCs at the moment a certain product has been set as ""out of production
4. Marketing Activities
4.1 Parts recommendation for CCs/dealers/customers (in cooperation with Technical Support)
4.2 Creating new part numbers for new service & part plans and support any other new marketing projects such as branding, refurbishment, QR videos, etc.
4.3 Monitoring the part families and categories and modify them if necessary
4.4 Adding service products to PCT files of equipment division
5. Support Activities to Customer Centers:
5.1 Providing support to our CCs regarding parts information
5.2 Based on new product development, create forecasts for spare parts and kits before launch of the product
5.3 All the spare parts need to be 100% priced and active in the system with agreement with supplier based on PTS guidelines
As PTS Parts Specialist you will be responsible for:
Implementing the complete parts set up during the 3 different stages of the Capital Equipment product life cycle (new product development, equipment in serial production and phase out)
Close coordination with Product Managers to support marketing activities defined by the product management team
Providing support to our Customer Center when it comes to parts information
Make sure parts are available and priced accurately
Design for Service:
Analyze previous product spare parts and kit configuration
Update the spare part list and remove parts not required, based on the phased out products life cycle for spare parts
Finalize lead time and make the parts available in SPP and keep the same update, being preparted for quarterly reviews
Prepare master list with lead times agreed with supplier with availability of parts until 10 years after the product is phased out
Analyze new product MS, to create service kits, service packs & maintenance schedule for the product; ensure it is available in Service Stock before the product launch
Participate in DN meetings to track product improvement status and changes in part numbers
Maintain & improvework place discipline
Promote ideas for continuous improvement & innovation
Interact on-time, with transparency & commitment with colleagues & managers
Promote Group Core values: Interaction, Commitment, and Innovation in order to reach the vision ""First in Mind - First in Choice""
Degree in Technical and/or Marketing field, or appropriate experience
Experience working within the construction equipment industry is preferred
2+ years of experience in Spare Parts/Service management
Technical knowledge of construction equipment is preferred
Exposure to international business environment and large manufacturing company
Fluent in English language is required
Use of IT tools such as ERP (BPCS/SAP), CAD, MS Excel and SharePoint
Are we a good fit?
Customer focused individual able to handle priorities and deadlines
Able to be proactive and reactive
Good communication skills and able to handle customer pressure
Analytical, accurate approach to problem solving
Strong pedagogic skills to make effective trainings for customers
Strong sense of ownership and ability to lead with a never give-up attitude
Reliable and organized
Ability to coordinate teamwork and influence others for optimum motivation
Curious, outside the box thinking for continuous improvement culture
Maintain a positive attitude to raise the performance bar
Choose your career with us!
Drive your Career, Explore Opportunities, Realize your Passion . . .
We at Atlas Copco believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.
That s where you come in we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.
Start your journey today!
Keywords: Power Technique North America, LLC, Rock Hill , PTS Parts Specialist - Rock Hill, SC, Professions , Rock Hill, South Carolina
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