CRM Sales Support Specialist - Rock Hill, SC

Company: Atlas Copco Compressors LLC
Location: Rock Hill
Posted on: February 13, 2020

Job Description:

The Role

THE MISSION

THIS IS A CRUCIAL ROLE TO THE TEAM AND THE OVERALL DIVISION AS THE CANDIDATE WILL SERVE AS THE PRIMARY ADMINISTRATOR FOR OUR CRM (SAP C4C CLOUD 4 CUSTOMER) SYSTEM. THE PRIME RESPONSIBILITY FOR THIS ROLE IS TO MANAGE THE ADMINISTRATIVE WORK AND MAINTENANCES RELATED TO THE CRM SYSTEM EFFICIENTLY AND EFFECTIVELY BY DRIVING PROCESS IMPROVEMENTS AND STREAMLINING ALL TRAINING MATERIALS.

RESPONSIBILITIES

* Serve as primary system administrator for the CRM platform and all connected systems, including user maintenance, K2 approval flows and ITP quotation outputs;

* You will support the CRM Lead in matters related to efficient quotation process and manage all related systems;

* Active support of the sales team in all questions from quotation to delivery;

* The candidate will actively support the field sales team with ensuring that the quotation process is quick and all orders are processed in a timely manner;

* Support Product Marketing team with part number and price maintenance in SAP ECC / SAP C4C CRM systems;

* Take part in testing and deploying new solutions and improvements along with the CRM Lead;

* You collect, validate and publish documents (product descriptions and technical data sheets) in C4C;

* Create and maintain a new support ticketing system to easily track system issues, by creating a new Sharepoint;

* Support training and onboarding of new team members, assist in regional trainings and lead bi-webinars;

* Produce reports on a monthly basis to measure the performance and efficiency of customer support;

* Partner with Product Marketing to develop campaign strategies that support product launches and quarterly incentives and assess campaign performance and identify key opportunities for regional lifecycle marketing programs.



What you can expect from us*

CHOOSE YOUR CAREER WITH US!

We at Atlas Copco believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.



That s where you come in we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.



Start your journey today!



What we expect of you*

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

PREFERRED SKILLS

* Minimum 3 years of on-the-job related experience (University degree is a plus);

* Proficient with a CRM system and working experience with ERP systems, preferably SAP;

* Familiarity and/or Working experience with SAP Order to Cash process;

* Exposure to SAP SD (Sales and Distribution) Module;

* Knowledge of SAP Cloud for Customer (C4C) CRM System;

* Proficient with MS Office 365 products;

* Good command of spoken and written English and very well-developed presentation skills;

* Must be result-oriented with a drive to successful collaboration with all stakeholders internal and external;

* Strong ability to learn new systems and with a desire to explore and continuously develop and learn;

* Team player but with ability to work independently;

* Flexibility and ability to travel up to 10% of working time;

* Proactive attitude;

* Good communication skills, knowledge sharing and promoting of new ideas and methods.





City
Rock Hill



Where will your passion take you*
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and close customer collaboration enable us to innovate for a sustainable future. We believe that passionate people make it happen. With us, you have the authority to act and many opportunities to create lasting results.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins Join us at the Home of Industrial Ideas.

Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

Keywords: Atlas Copco Compressors LLC, Rock Hill , CRM Sales Support Specialist - Rock Hill, SC, Sales , Rock Hill, South Carolina