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Analyst, Enterprise Sales Support

Company: Frontier Communications
Location: Monroe
Posted on: April 5, 2021

Job Description:

The Enterprise Sales Support Analyst (ESSA), role is crucial in the success of the Enterprise Direct Sales Teams. A primary function of this role is to keep the administrative portion of our business moving forward as quickly as possible to close and capture revenue quickly. In order to do so, the role must possess in depth and detailed knowledge of all Enterprise Sales processes - including, but not limited to, creating Salesforce Opportunities, Quoting, legal contract creation, and ordering in all the Enterprise systems/tools. RESPONSIBILITIES --- Handle all questions and obstacles that come in through the internal communication platforms during all applicable business hours--- Screen share, if needed, through Teams to watch steps and provide refresher training through one-on-one chat sessions--- Open cases and escalate on behalf of AEs to next level Sales Operation teams.--- Manage Briefcase Reporting - ensure sales resubmits orders within interval and escalate as needed--- Identify patterns within Chat to identify training gaps and refer to Sales Enablement--- Provide clear direction of all Enterprise repositories for content and guidance--- Fully understand and be able to walk an Account Executive through all Frontier Sales Processes, including:- Salesforce: creating Opportunities, Cases, and any other SF sales activities- Address & VoIP Qualification: Address Validation- Quoting: special pricing- Discount Process- Contract creation and electronic signature execution process- Ordering systems- Pulling Customer Service Records- Any other administration and/or Special Projects QUALIFICATIONS --- Associates degree or significant relevant work experience is required. Bachelor's degree preferred.--- Minimum 5 years in customer support, project management, and/or sales roles, minimum of 4 years in direct sales within telecom environment preferred.--- Assertive, thinker with a how can I serve you attitude for our internal customers--- Extremely well organized and efficient with the ability to manage multiple tasks concurrently within demanding deadlines--- Excellent verbal and written communications skills - high level of professionalism--- Strong attention to service levels; adaptable to different work styles and personalities in a dynamic and fast-paced environment--- Salesforce CRM knowledge--- Basic web-based application knowledge--- DocuSign/SpringCM knowledge a plus--- Basic knowledge of DPI and CERT a plus--- Telecom product knowledge

Keywords: Frontier Communications, Rock Hill , Analyst, Enterprise Sales Support, Sales , Monroe, South Carolina

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