Customer Service Representative - Retail

Company: Rug & Home
Location: Pineville
Posted on: November 22, 2021

Job Description:

Customer Service Representative - CSR Summary:This position is responsible for maximizing an exceptional guest experience. In this exciting role, you are a key player in the development of positive culture, creating lasting relationships while ensuring that our customers & clients final selections, customization, and purchase of merchandise is processed, ordered and tracked. You will have the ability and proven track record to facilitate a great guest experience.Job Requirements:Customer Service Representative - CSR--Qualifications: High school diploma or equivalent 3 years of previous customer service experience with a proven track record. Intermediate computer literacy microsoft office & excel-- Attention to detail Ability to work independently and multi-task with minimal supervision/self-motivated. Ability to train and effectively develop a team. must be able to work well with others. WEEKENDS AND HOLIDAYS Required. Willing to train the perfect candidate! Customer Service Representative - CSR Perks: Competitive pay based on experience Exceptional advancement opportunities Generous employee discount Medical dental, vision 401K retirement Paid vacation Paid Training Customer Service Representative - CSR Responsibilities: Ensure and Maintain daily & monthly ordering standards for store is continuously met . Demonstrate strong leadership abilities, product knowledge (rugs, furniture, accessories, fabrics, etc.) along with excellent customer connection and customer relations. Perform proactive and consistent follow-up in all areas related to sales, ordering processes and guest requests. Participate in continuous training & motivate the customer service team with the ultimate goal of developing a "Superstar" customer service team. Promptly solves guest concerns. Perform opening and closing duties as directed by management Accurately performs all systems functions and maintain operational standards About Us: Rug & Home is a leading high-growth home furnishings retailer with (5) locations across the Carolina's. Our mission is to provide a full-service home furnishings solution in a professionally designed showroom space. Rug & Home has been featured in numerous local and national publications, including Southern Living, Entrepreneur---s ---6th Annual Hot 100: America---s Fastest Growing New Businesses," and was named the 2005 National Rug Retailer of the Year.

Keywords: Rug & Home, Rock Hill , Customer Service Representative - Retail, Sales , Pineville, South Carolina